Business Operations Manager (Tours & Travel Agency)

Job Description

Title: Business Operations Manager (Tours & Travel Agency)

Company Name: Musafir Tours

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Immigration and Education Consultancy Service, Tour Operator, Immigration/Visa Processing

• Bachelor/Honors

• At least 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Immigration and Education Consultancy Service, Tour Operator, Immigration/Visa Processing

MBA in Management or a related field will be an added advantage.

Ability to process visas for Asian, Middle Eastern, Schengen, USA, and Canada destinations will be considered an added advantage.

Knowledge of social media management and online marketing will be considered an added advantage.

Experience in handling both individual and corporate clients.

Excellent leadership, organizational, and problem-solving skills.

Strong communication skills in both Bangla and English.

Proficiency in using travel industry related software is preferred.

Ability to handle multiple priorities and work under pressure.

Customer-oriented with a commitment to quality service.

We are  looking for a proactive and experienced Business Operations Manager  to lead and manage the company’s overall operations efficiently to ensure smooth day-to-day operations, quality service delivery, and strategic growth,

Job Responsibilities

·         Oversee and manage daily operations across all departments including visa processing, air ticketing, tour operations, study in abroad and medical tourism to ensure smooth workflow.

·         Develop and design competitive domestic and international tour packages, including itinerary planning, pricing, vendor coordination, and market-based customization.

·         Ensure timely and high-quality delivery of services to clients while maintaining operational efficiency and service standards.

·         Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all operational functions.

·         Supervise and coordinate with departmental teams to ensure a seamless and satisfactory client experience.

·         Develop and monitor Key Performance Indicators (KPIs) and prepare regular operational and performance reports for management review.

·         Analyze business performance and operational processes, and recommend strategies to improve efficiency, service quality, and profitability.

·         Plan and oversee budgeting, forecasting, and resource allocation for operational activities.

·         Maintain strong relationships with vendors, airlines, hotels, tour partners, and other strategic stakeholders.

·         Handle client complaints professionally and ensure prompt and effective resolution of operational issues.

·         Collaborate with the sales and marketing team to support promotional campaigns and service development.

·         Ensure compliance with travel industry regulations, visa guidelines, and company policies.

·         Train, guide, and mentor team members to enhance operational efficiency and professional service standards.

·         Perform any other tasks assigned by the management.