Local Service & Maintenance Manager

Job Description

Title: Local Service & Maintenance Manager

Company Name: DG Infotech Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Computer science, Electrical engineering
∎ Preferred Professional Certification: ITIL Project Management Certification (GPM, IGMA, PMI) is preferable.

Experience Requirements:
∎ 5 to 8 year(s)
∎ The applicants should have experience in the following area(s): GPM, IT System Management, PMI, Project Management

Job Context:
∎ Overall Customer satisfaction of Service & Maintenance.
∎ Resolving of incident and problems withing contracted SLAs.
∎ Execution of the preventive maintenance activities according to the contracted SLAs and agreed schedule.
∎ Fulfillment of the contracted tasks of Subcontractors and Service partners.

Job Responsibilities:
∎ Management and supervision of the Service and Maintenance processes and teams in Bangladesh ePassport project, including Production areas and IT enterprise environment on more than 250 locations.
∎ Reporting to the Overall Service Manager in Germany, Country Manager in Bangladesh and the Customer on SLAs and incident resolution.
∎ Managing escalations from and to Customer, Subcontractors and Service Partners.
∎ Managing the SLAs, identification of potential for improvement of the Service and Maintenance processes, and implementation of process improvements.
∎ Functional Management of local Service Partners and their respective 2nd Level Service and Maintenance teams.
∎ Supervision of 2nd Level Maintenance activities in Bangladesh countrywide and in Bangladesh Missions worldwide.
∎ Managing 3rd level remote support and on-site visits by technical teams.
∎ Close cooperation with the Overall Service Manager, Country Manager, Veridos technical teams and 3rd Level support personnel for the various Factory and IT solutions of the ePassport system.
∎ Ensuring proper availability of Spare and Wear Parts and Consumables on local stock.
∎ Managing various local Service & Maintenance topics.
∎ Evaluation and classification of incidents, events, problems and service requests.

Additional Requirements:
∎ Age 35 to 45 years
∎ Both males and females are allowed to apply
∎ Work Experience of at least 5 years in Project Management or Service Management of complex Production Systems and/or enterprise IT environments.
∎ Confidential attitude, assertiveness, and distinctive communication skills.
∎ A high degree of Customer Orientation and intercultural Competence.
∎ High Process and Target Orientation.
∎ Willingness to occasionally travel within Bangladesh and abroad.
∎ Native speaker of Bengali, excellent English verbal and written.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Aug 2023

Company Information:
∎ 26 Jul 2023
∎ DG Infotech Limited
∎ Address : Rangs FC Enclave, Level-4, Plot-6/A, Road-32, Gulshan Avenue
∎ Web : http://www.dginfotech.com.bd/
∎ Business : Identity Solutions (MRP, E-passports, Birth Registration, Security Clearance Certificates, Smart Cards etc.), Mobile e-Payment Platforms & Payment Services, Financial Business Solutions based @ Artificial Intelligence, Smart Card with biometric and high-end security features, IT Infrastructure Development and management, Data center Installation.

Category: IT/Telecommunication

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