L1 Support Engineer
Job Description
Title: L1 Support Engineer
Company Name: JSK Group
Vacancy: --
Age: At least 20 years
Job Location: Dhaka
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Share Brokerage/ Securities House
- Freshers are also encouraged to apply.
Published: 2026-06-25
Application Deadline: 2026-07-25
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering, Information Systems
- Bachelor of Business Administration (BBA) in Finance
Training or certification in IT support, networking, or customer service.
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Share Brokerage/ Securities House
- Freshers are also encouraged to apply.
Skills Required: SQL
Additional Requirements:
- Age At least 20 years
- Only Male
Responsibilities & Context:
We are looking for energetic and customer-focused L1 Support Engineers to provide first-line support for our broker-hosted Order Management System (OMS). The incumbent will be responsible for receiving, recording, categorizing, and resolving user issues while ensuring timely escalation of complex incidents to higher support levels.
The role requires excellent communication skills, strong customer orientation, and the ability to work effectively during capital market trading hours.
Key Responsibilities
Receive, record, classify, and track incidents, service requests, and customer inquiries.
Provide first-level troubleshooting and support to clients via phone, email, remote support tools, or ticketing systems.
Monitor production systems and proactively identify operational issues.
Escalate unresolved issues to appropriate technical teams following established procedures.
Maintain accurate incident logs, support records, and customer communication history.
Assist clients with system usage, configuration, and operational queries.
Verify issue resolution and ensure timely closure of support tickets.
Participate in user onboarding and basic training activities.
Prepare support reports and operational summaries as required.
Ensure compliance with established SLA commitments and support procedures.
Job Other Benifits:
As per company policy.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
