Title: Chief Executive Officer (Sara Express)
Company Name: JSK Group
Vacancy: --
Age: At least 30 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Master’s degree in Business Administration (MBA), Management, Transport Management, Logistics, Supply Chain Management, Engineering, or a related discipline.
Executive education from a reputed institution will be considered an advantage.
Professional certifications in Strategic Management, Corporate Leadership, Operations Management, or Project Management will receive preference.
Exceptional leadership and strategic decision-making ability.
Strong business development and commercial negotiation skills.
Excellent financial management and P&L responsibility.
Comprehensive understanding of fleet operations, route planning, depot management, and transport regulations.
Strong analytical, organizational, and problem-solving capability.
Excellent interpersonal, communication, and presentation skills.
Ability to lead large multidisciplinary teams in a fast-paced operational environment.
Proficiency in Microsoft Office, ERP systems, Fleet Management Software, GPS Monitoring Systems, and Business Analytics tools.
High ethical standards with the ability to inspire confidence among employees, customers, business partners, and stakeholders.
Job Context:
Sara Express is a fast-growing and customer-focused intercity bus service operating on the Dhaka–Noakhali–Dhaka route. Since its inception, Sara Express has been committed to providing passengers with safe, reliable, comfortable, and punctual transportation services while maintaining the highest standards of operational excellence and customer satisfaction.
With a modern vision for the future, Sara Express is continuously investing in fleet modernization, technology-driven operations, digital ticketing, customer experience, and sustainable business growth. As part of our strategic expansion plan, we are looking for an accomplished, visionary, and commercially driven Chief Executive Officer (CEO) who will lead the organization with integrity, innovation, and operational excellence.
The CEO will be responsible for driving the company’s overall strategy, strengthening organizational performance, maximizing profitability, expanding business operations, enhancing passenger satisfaction, ensuring regulatory compliance, and positioning Sara Express among the leading intercity transport companies in Bangladesh.
Job Responsibilities:
Strategic Leadership & Corporate Management:
Develop and implement the long-term vision, mission, strategic objectives, and corporate roadmap of Sara Express.
Lead the organization in achieving sustainable growth, operational excellence, profitability, and market leadership.
Formulate annual business plans, strategic initiatives, and corporate objectives aligned with the Board of Directors’ vision.
Drive organizational transformation and implement best management practices across all departments.
Build a high-performance organizational culture focused on accountability, innovation, collaboration, and continuous improvement.
Identify emerging industry trends and formulate strategies to maintain competitive advantage.
Business Development & Commercial Growth
Develop and execute aggressive business expansion strategies to increase market share and organizational profitability.
Identify opportunities for launching new intercity routes and transport services.
Explore strategic partnerships, alliances, and commercial collaborations to strengthen business growth.
Develop revenue generation strategies through corporate contracts, digital platforms, and value-added services.
Evaluate market demand, competitor activities, and customer preferences to formulate business strategies.
Strengthen Sara Express’s brand positioning and corporate image in the passenger transport industry.
Transport Operations Management:
Provide overall leadership and supervision of transport operations across all business units.
Ensure efficient management of route operations, depot activities, ticket counters, scheduling, dispatch, and fleet deployment.
Establish operational standards to improve service reliability, punctuality, efficiency, and passenger satisfaction.
Monitor daily operational performance through KPIs and performance dashboards.
Develop systems to minimize delays, operational disruptions, and customer complaints.
Ensure seamless coordination among Head Office, depots, counters, workshop teams, and operational staff.
Fleet Management & Engineering Operations
Oversee fleet acquisition, replacement planning, preventive maintenance, and vehicle lifecycle management.
Ensure maximum fleet utilization while minimizing operational downtime.
Monitor vehicle maintenance schedules, workshop efficiency, and breakdown management.
Introduce predictive maintenance systems to improve vehicle reliability.
Implement fuel management systems to optimize fuel consumption and reduce operational costs.
Ensure buses consistently meet safety, fitness, and operational standards.
Financial Leadership & Profitability Management:
Lead corporate budgeting, financial planning, forecasting, and resource allocation.
Analyze financial statements and operational reports to improve organizational profitability.
Develop cost-control initiatives while maintaining service quality.
Monitor cash flow, capital expenditure, operating expenses, and return on investment.
Strengthen financial governance, internal controls, and risk management practices.
Drive sustainable revenue growth through strategic business initiatives.
Customer Experience & Service Quality
Develop customer-centric strategies to enhance passenger satisfaction and brand loyalty.
Ensure safe, comfortable, and high-quality travel experiences for all passengers.
Establish customer service standards and monitor service delivery across all touchpoints.
Analyze customer feedback and implement corrective actions for service improvement.
Strengthen Sara Express’s reputation as a trusted and premium transport service provider.
Technology & Digital Transformation
Lead digital transformation initiatives across transport operations.
Implement ERP solutions, Fleet Management Systems, GPS tracking, Online Ticketing, Mobile Applications, Digital Payment Systems, and Business Intelligence Dashboards.
Utilize operational data and analytics for strategic decision-making.
Promote technology-driven efficiency across all departments.
Human Resource Leadership
Build, mentor, and lead a high-performing executive leadership team.
Develop succession planning, leadership development, and employee engagement strategies.
Foster a culture of accountability, integrity, professionalism, and innovation.
Ensure performance management systems are effectively implemented.
Develop organizational capability to support future business growth.
Regulatory Compliance, Governance & Risk Management
Ensure compliance with BRTA regulations, labor laws, tax requirements, environmental standards, and all applicable government policies.
Maintain effective corporate governance practices.
Develop enterprise risk management frameworks and business continuity plans.
Ensure workplace safety and road safety standards throughout the organization.
Represent Sara Express in meetings with government agencies, regulatory authorities, business partners, and industry stakeholders.
Board Communication & Reporting:
Prepare and present strategic business reports to the Board of Directors.
Monitor organizational KPIs and business performance indicators.
Recommend strategic decisions based on financial, operational, and market analysis.
Ensure transparent reporting and ethical corporate governance.
As per company policy.