Front of House Team: 1. Front of House In-Charge 2. Hostess(Female) 3. Barista 4. Housekeeping Staff

Job Description

Title: Front of House Team: 1. Front of House In-Charge 2. Hostess(Female) 3. Barista 4. Housekeeping Staff

Company Name: JSK Group

Vacancy: --

Age: At least 20 years

Job Location: Dhaka (Motijheel)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Minimum HSC Pass

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age At least 20 years

• The candidates should have experience in 5 star hotel & Restaurant.

JSK Group is hiring some experience professionals like (Front of House In-Charge/Hostess/Barista/Housekeeping Staff) for international Luxury Coffee Shop.

Key Responsibilities (Front of House In-Charge)

• Staff Management: Supervise, train, and schedule receptionists, hosts, and service staff.

• Guest Relations: Welcome visitors, address complaints, and ensure high satisfaction.

• Operations: Coordinate reservations, seating, and daily activities.

• Communication: Act as the bridge between guests and back-of-house or kitchen teams.

• Cleanliness and Safety: Maintain appearance standards and enforce health and safety rules.

Required Skills:

• Leadership: Ability to guide and motivate a team.

• Communication: Strong verbal and interpersonal skills.

• Problem-Solving: Calm handling of guest issues and urgent matters.

• Tech-Savvy: Familiarity with point-of-sale (POS) or property management systems (PMS).

Key Responsibilities (Hostess-Female)

• Greeting Guests: Welcome visitors warmly and professionally as they enter the establishment.

• Managing Reservations: Handle phone calls, online bookings, and walk-in waitlists accurately.

• Seating and Escorting: Guide guests to their assigned tables and provide menus.

• Table Rotation: Balance seating across sections to ensure servers receive an equal and manageable number of customers.

• Customer Care: Answer initial menu questions, check on guest satisfaction, and handle basic complaints.

• Environment Maintenance: Keep the host stand, entrance, and waiting areas clean and organized.

Key Requirements and Skills

• Communication: Clear, polite, and friendly verbal communication skills.

• Multitasking: Ability to manage phones, waiting lists, and incoming guests simultaneously during busy rushes.

• Physical Stamina: Comfort standing and walking for long periods during a shift.

• Composure: Capacity to remain calm and professional under pressure.

Key Responsibilities (Barista Male/Female):

• Customer Service: Greet customers, take orders, answer menu questions, and offer recommendations.

• Drink Preparation: Make coffee, espresso drinks, teas, and specialty beverages according to exact recipes and customer requests.

• Equipment Operation: Use and clean espresso machines, grinders, blenders, and drip brewers safely.

• Cash Handling: Process cash and card payments accurately through the point-of-sale (POS) system.

• Cleanliness: Keep counters, seating areas, and equipment clean and sanitary.

• Inventory Management: Restock supplies, track bean inventory, and notify managers when items run low.

Skills and Qualifications

• Product Knowledge: Understand coffee beans, tea types, and basic brewing methods.

• Communication: Listen well, speak clearly, and maintain a friendly attitude.

• Physical Stamina: Stand, walk, and bend for long periods in a fast-paced setting.

• Flexibility: Work early mornings, late shifts, weekends, and holidays.

Key Responsibilities (Housekeeping Staff):

• Cleaning and Sanitizing: Sweep, mop, vacuum, dust, and polish floors, furniture, and surfaces in rooms, hallways, and common areas.

• Bathroom and Kitchen Upkeep: Clean and disinfect sinks, toilets, showers, bathtubs, and counters.

• Bed and Linen Care: Make beds, change sheets, wash and fold laundry, and restock towel supplies.

• Waste Management: Empty trash cans, sort recycling, and dispose of garbage safely.

• Reporting Issues: Notify management or maintenance about property damages, broken equipment, or safety hazards

Job Requirements:

• Physical Stamina: Ability to stand, walk.

• Time Management: Capable of working efficiently and independently to complete cleaning schedules.

• Attention to Detail: High standard for cleanliness, hygiene, and organization.

• Communication: Professional and polite demeanor when interacting with guests, residents, or clients.