Manager - Operations

Job Description

Title: Manager - Operations

Company Name: Cloud Group of Companies

Vacancy: 2

Age: 30 to 51 years

Job Location: Dhaka

Salary: Tk. 80000 - 120000 (Monthly)

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Retail Store, Restaurant, Food (Packaged)/Beverage

• Bachelor of Business Administration (BBA) in Hospitality Management
• Bachelor of Commerce (BCom) in Business Administration
• Master of Business Administration (MBA) in Business Administration

• 3 to 7 years
• The applicants should have experience in the following business area(s): Retail Store, Restaurant, Food (Packaged)/Beverage

• Age 30 to 51 years
• Only Male

FMCG/Retail Execution: Proven capability to execute rapid outlet expansion, roll out new product lines, and drive trade initiatives using FMCG/QSR best practices.New Product Development (NPD) & Launch Execution: Hands-on experience in taking new menu items or product concepts from kitchen R&D to full-scale commercial launch across all outlets.Category & Footprint Expansion: Ability to identify market demand, introduce new revenue-generating categories , and standardize turnkey kiosk/outlet setups.Hub-and-Spoke Supply Chain Optimization: Strong expertise in central kitchen management, raw material forecasting, and bulk procurement to ensure 100% product consistency and zero stockout across multiple locations.Commercial Drive & Aggressive Sales Growth: A sharp business mindset to run limited-time promotional campaigns (LTOs), cross-selling strategies, and maximize average ticket size per customer.

• Oversee day-to-day operations across all Waffle Up outlets to ensure smooth, efficient, and consistent service.

• Work closely with Operation Managers to maintain brand standards, quality control, cleanliness, and customer satisfaction.

• Monitor sales performance, cost management, inventory control, and wastage reduction strategies.

• Lead and develop outlet teams through structured training, SOP implementation, performance management, and motivation.

• Ensure compliance with food safety, hygiene, and operational SOPs across all outlets.

• Coordinate with Supply Chain, HR, Finance, Marketing, and Central Kitchen teams for operational alignment.

• Support new outlet setups, team onboarding, and expansion projects.

• Drive operational innovation, process improvements, and customer experience enhancements.

• Manage reporting, audits, weekly/monthly reviews, and operational KPIs.

• Key Responsibilities:

  1. Outlet Operations & Daily Execution:

  • Ensure seamless, high-quality execution of daily operations across all outlets.

  • Enforce Standard Operating Procedures (SOPs) regarding food preparation, quality control, and customer service.

  • Conduct regular branch visits to monitor operational performance and resolve on-ground challenges immediately.

  2. Food Safety, Sanitation & Quality Control:

  • Implement, monitor, and enforce strict Food Safety and Sanitation Standards (including HACCP/ISO/local health regulation protocols) across all kitchens and service areas.

  • Conduct routine hygiene audits and sanitation inspections across outlets to ensure 100% compliance.

  • Ensure strict adherence to brand recipes to maintain consistent taste, portion sizes, product safety, and presentation.

  3. Training & Staff Development:

  • Design and execute comprehensive Training & Development programs for outlet managers, chefs, and front-of-house staff.

  • Train staff regularly on food safety, personal hygiene, sanitation standards, customer service, and operational efficiency.

  • Mentor team members, identify growth potential, and build a culture of continuous learning and operational excellence.

  4. Inventory & Supply Chain Management:

  • Monitor raw material and packaging inventory to ensure timely procurement and prevent stockouts.

  • Implement controls to minimize food wastage, spoilage, and operational loss.

  • Maintain strong relationships with vendors and suppliers to secure quality ingredients at competitive rates.

  5. Sales Growth & Customer Experience:

  • Implement actionable plans to achieve and exceed monthly sales targets for each branch.

  • Monitor customer feedback, addressing queries or complaints promptly and professionally.

  • Manage operations and performance across online food delivery partner platforms.

  6. Finance & Reporting:

  • Prepare and present daily, weekly, and monthly sales, expenditure, wastage, and safety audit reports to executive management.

  • Manage operational budgets and maintain cost-control measures across all branches.

  Requirements & Special Qualifications:

  • Education: Bachelor’s or Master’s degree from a recognized university (Business Administration, Hospitality Management, Food Science/Technology, or related fields preferred).

  • Experience: 7+ years of direct operational management experience in the hospitality industry.

    • Strong preference given to candidates with a proven background in restaurant management, chain QSRs (Quick Service Restaurants), or multi-outlet food supply chain operations.

  • Specialized Qualifications:

    • Food Safety & Sanitation: Demonstrated knowledge or formal certification in Food Safety, Hygiene Management, or HACCP principles.

    • Training & Development: Proven track record in designing and conducting operational, hygiene, and service training programs for restaurant staff.

  • Skills & Competencies:

    • Strong leadership, team management, and decision-making capabilities.

    • Proficiency in inventory management systems, POS software, and MS Excel.

    • Excellent problem-solving skills and operational agility.

    • Strong communication and interpersonal skills in English and Bangla.

  Work Hours & Shift Acknowledgment:

  • Work Schedule: The candidate must acknowledge and adapt to operational shifts, extended hours, weekends, and holiday schedules aligned with restaurant business hours and company policy.

What We Offer

• Competitive salary (BDT 70k-90k)

• 2 yearly festival bonuses

• Rapid career growth opportunities in one of the fastest-growing F&B brands

• A friendly, diverse, and progressive work environment

• Opportunities to work on new outlet launches and large-scale projects