Area Supervisor

Job Description

Title: Area Supervisor

Company Name: Cloud Group of Companies

Vacancy: 4

Age: 25 to 50 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 35000 - 50000 (Monthly)

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Restaurant, Food (Packaged), Beverage

• 5 to 10 years
• The applicants should have experience in the following business area(s): Restaurant, Food (Packaged), Beverage

• Age 25 to 50 years

• Supervise multiple Waffle Up outlets and ensure smooth day-to-day operations

• Monitor staff performance, attendance, discipline, and grooming standards

• Ensure food quality, hygiene, and brand SOP compliance across outlets

• Conduct daily/weekly outlet audits and report findings

• Support Store Incharge and Team Members by providing guidance and problem-solving

• Assist in training, onboarding, and skill development of outlet teams

• Track outlet sales, wastage, inventory, and operational KPIs

• Coordinate with Central Operations, Supply Chain, Marketing, and HR for operational needs

• Ensure customer satisfaction and resolve customer complaints

• Support new outlet launches and setup activities

• Key Responsibilities:

  1. Outlet Operations & Daily Execution:

  • Ensure seamless, high-quality execution of daily operations across all outlets.

  • Enforce Standard Operating Procedures (SOPs) regarding food preparation, quality control, and customer service.

  • Conduct regular branch visits to monitor operational performance and resolve on-ground challenges immediately.

  2. Food Safety, Sanitation & Quality Control:

  • Implement, monitor, and enforce strict Food Safety and Sanitation Standards (including HACCP/ISO/local health regulation protocols) across all kitchens and service areas.

  • Conduct routine hygiene audits and sanitation inspections across outlets to ensure 100% compliance.

  • Ensure strict adherence to brand recipes to maintain consistent taste, portion sizes, product safety, and presentation.

  3. Training & Staff Development:

  • Design and execute comprehensive Training & Development programs for outlet managers, chefs, and front-of-house staff.

  • Train staff regularly on food safety, personal hygiene, sanitation standards, customer service, and operational efficiency.

  • Mentor team members, identify growth potential, and build a culture of continuous learning and operational excellence.

  4. Inventory & Supply Chain Management:

  • Monitor raw material and packaging inventory to ensure timely procurement and prevent stockouts.

  • Implement controls to minimize food wastage, spoilage, and operational loss.

  • Maintain strong relationships with vendors and suppliers to secure quality ingredients at competitive rates.

  5. Sales Growth & Customer Experience:

  • Implement actionable plans to achieve and exceed monthly sales targets for each branch.

  • Monitor customer feedback, addressing queries or complaints promptly and professionally.

  • Manage operations and performance across online food delivery partner platforms.

Benefits:

• 2 yearly festival bonuses

• Monthly performance incentives for sales and events (as per policy)

• House allowance (as per policy)

• Food Allowance (as per policy)

• Mobile allowance (as per policy)

• Travel allowance (as per policy)

• Career growth opportunities in Operations Leadership