Senior/ Service Engineer (YAMAHA)

Job Description

Title: Senior/ Service Engineer (YAMAHA)

Company Name: ACI Motors Limited

Vacancy: --

Age: 26 to 32 years

Job Location: Bogura, Dhaka, Jhenaidah, Khagrachhari, Mymensingh

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Chemical Industries, Automobile, Paint, Toiletries

• Bachelor of Science (BSc) in Mechanical Engineering, Industrial Eng & Production, Automobile
• Ahsanullah University of Science and Technology,International University of Business Agriculture and Technology,American International University Bangladesh,Independent University, Bangladesh,Bangladesh Army International University of Science & Technology(BAIUST),Comilla students will get preference

• 2 to 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Chemical Industries, Automobile, Paint, Toiletries

• Age 26 to 32 years
• Only Male

• Candidates must hold a valid motorcycle driving license and have practical experience riding motorcycles for field-level assignments.

Yamaha Motorcycles Bangladesh is hiring after sales service engineers who will be working in FIELD level service and act as the in-charge of a territory/area to ensure customer satisfaction, dealer`s service operations management as well as spare parts sales in territory level.

Key Responsibilities -

• Frequent visit & monitor after sales service operations for multiple YAMAHA service center/ dealer service centers/ authorized service centers to ensure standard service operations at territory level.

• Train the technicians and proper guidance to meet the service quality of YAMAHA.

• Regular visit and manage spare parts dealer/ retail shops in territory to ensure availability & target of spare parts sales.

• Manage critical customers/complaints, ensure customer`s feedback on after sales service and take corrective actions to increase Customer Satisfaction Index (CSI) of the territory/area.

• Organize service campaigns to increase spare parts sales, retain/recover lost customers.

• Gather territories` after sales service data, analyze, take corrective actions and reporting to Head Office.

• Coordinate with head office for technician training, Spare Parts supply and billing process.

• T/A,Mobile bill,Profit share,Provident fund,Gratuity,Insurance
• Salary Review: Yearly
• Festival Bonus: 2