L2 Remote Support Engineer / NOC Support Engineer
Job Description
Title: L2 Remote Support Engineer / NOC Support Engineer
Company Name: Fame IT Networks, LTD
Vacancy: 2
Age: 25 to 35 years
Job Location: Dhaka (Banani)
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Cellular Phone Operator, Technical Infrastructure, PSTN, Land Phone, Healthcare Startup
- Freshers are also encouraged to apply.
Published: 2026-08-05
Application Deadline: 2026-08-12
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering, Information Technology
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Cellular Phone Operator, Technical Infrastructure, PSTN, Land Phone, Healthcare Startup
- Freshers are also encouraged to apply.
Skills Required: Critical and analytical thinking,Manage complex and unstable environment,Problem solving and decision making
Additional Requirements:
- Age 25 to 35 years
- Only Male
Responsibilities & Context:
Job Responsibilities(Night Shift)
- Monitor servers, IP-PBX systems, and network devices remotely.
- Check service availability and identify extension or connectivity issues.
- Restart servers or services when required and escalate unresolved issues.
- Log in to MikroTik and other routers/firewalls to verify network status, interface health, bandwidth usage, and connectivity.
- Monitor Grandstream and UniFi portals to ensure all access points and devices are online.
- Verify Wi‑Fi signal status, configuration, and basic wireless settings.
- Provide remote support for Windows PCs and Windows Server systems.
- Perform basic troubleshooting of file systems, shared folders, services, user accounts, and network settings.
- Maintain support logs, incident records, and daily monitoring reports.
- Coordinate with senior engineers for complex incidents and follow escalation procedures.
- Provide support during assigned shifts, including night shifts when required.
Requirements
- Diploma/Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- 1–3 years of experience in IT support, NOC, helpdesk, or remote support operations (fresh graduates with strong practical skills may also apply).
- Basic knowledge of TCP/IP networking, LAN/WAN, DHCP, DNS, NAT, VPN, and wireless networking.
- Hands-on experience with MikroTik routers is preferred.
- Familiarity with Grandstream IP-PBX systems and UniFi Controller/Portal is an advantage.
- Good understanding of Windows 10/11 and Windows Server administration.
- Ability to troubleshoot connectivity, Wi‑Fi, file sharing, and system performance issues remotely.
- Comfortable using remote desktop and remote support tools.
- Good communication skills in Bangla and basic English.
- Willingness to work in rotational or night shifts and respond to urgent incidents.
Preferred Skills
- MikroTik MTCNA or equivalent networking knowledge.
- Experience with monitoring tools and ticketing systems.
- Knowledge of IP telephony / VoIP environments.
Job Other Benifits:
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work from home,Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
