Junior IT Support Analyst
Job Description
Title: Junior IT Support Analyst
Company Name: Clarke Energy Bangladesh Limited
Vacancy: 01
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE
∎ Training/Trade Course: Microsoft qualification,Understanding of PC buildsrebuilds and configuration,Degree in IT or closely related subject
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Provide support and high levels of service to Users by:
∎ Performing on-site analysis, diagnosis and resolution of complex desktop problems, making recommending and implementing corrective solutions to include off-site repair for remote users. .
∎ Installing, configuring and testing workstations/laptops, related hardware and software.
∎ Assessing the need for performance upgrades to desktop and laptop computers.
∎ Support offsite users using 4G/3G/GPRS mobile and other connections to ensure consistent email and internet access.
∎ Responding to incoming calls/emails from users, requesting changes, asking for general assistance/advice or reporting problems with desktops/laptops in a timely manner.
∎ Ensuring laptops, desktops and Personal folders are backed up appropriately.
∎ New Starter setup and inductions
∎ Leavers procedures as set out by the business
∎ Maintain and manage:
∎ Windows Deployment Server to automatically rollout Group Standard Operating Environments to laptops and desktops, ensuring that drivers and applications are up-to-date.
∎ Communications and connection solutions- to include Local Area Networks, Wide Area Network and Virtual Private Connections.
∎ Undertake PC/laptop builds and rebuilds.
∎ In conjunction with other members of the IT team, update and maintain Asset register
∎ Assist with Purchase IT equipment in accordance with agreed procedures ensuring best value for the company on the basis of suitability, price and quality - Only during staff holidays.
∎ Provide documentation for the IT Department team and users, ensuring that it is maintained in an accurate and up-to-date state at all times.
∎ In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy
∎ Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.
∎ This job description is a non-exhaustive summary of the main responsibilities within your role. In addition you may be expected to undertake additional duties in order to properly execute your role, or to support other functions when requested to do so.
∎ Your job description is subject to variation from time to time, in order to meet the changing requirements of the business and your function.
Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Technical/Professional Knowledge and Skills
∎ Microsoft products
∎ Understanding of PC hardware setup and configuration
∎ Personal attributes/skills
∎ This requires the job holder to demonstrate that they are:
∎ Consistently trustworthy and professional.
∎ Reliable and dependable.
∎ Responsive to customers' needs
∎ Supportive and able to work well with colleagues.
∎ Effective in managing their time and workload.
∎ Prepared to work under own initiative and do what is required to get job done.
∎ Committed to quality and improvement.
∎ Willing to take responsibility for work and actions.
∎ Keen to seek out and act on ideas for self- improvement.
∎ In addition it is particularly important to the success of this role that the job holder can demonstrate the following:
∎ Strong face- to- face and telephone communication skills - helpful and speaks in terms others understand.
∎ Willingness to be flexible and adaptable- does what is needed.
∎ Ability to stay calm and work effectively under pressure.
∎ Good problem solving skills
∎ Logical decision making skills.
∎ Good attention to detail
∎ Good planning and organizational skills- priorities well.
∎ Resilience and tenacity - will stand ground when in company's interest to do so.
Salary: Tk. 30000 - 40000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund, Weekly 2 holidays, Insurance, Gratuity, T/A
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Aug 2022
Company Information:
∎ 28 Aug 2022
∎ Clarke Energy Bangladesh Limited
∎ Address : Laila Tower, 12th Floor, 8 Gulshan Avenue, Gulshan -1, Dhaka -1212, Bangladesh.
∎ Web : www.Clarke-energy.com
∎ Business : Clarke Energy is the authorised distributor and service provider for Jenbacher gas engines in Bangladesh. Clarke Energy is committed to delivering high-quality installations and to providing reliable, accountable, long-term maintenance support for gas-engine power generation equipment. Clarke Energy’s installations meet the highest levels of environmental performance, and the company is a specialist in the delivery of low carbon and renewable power plant that operate on different types of gas.Clarke Energy began operations in the country in 2013 following the acquisition of Orient Energy’s Bangladeshi business. The country has a large installed base of Jenbacher gas engines primarily used as captive power plants for industry and for independent power producers.
Since entering the Bangladeshi market Clarke Energy has invested heavily in service infrastructure. The company has a sales and management office located in Gulshan, Dhaka. The gas-fuelled power generators are supported by a large service office located in Ashulia, Dhaka. The Ashulia facility is one of Clarke Energy’s largest service offices outside the UK and will have full on-site Jenbacher gas engine overhaul capability, along with a large store of parts to support the optimal operation of the engines.
Category: IT/Telecommunication
:
Deadline Expired on 30th Aug 2022
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