Executive - After Sales Support

Job Description

Title: Executive - After Sales Support

Company Name: Clarke Energy Bangladesh Limited

Vacancy: 1

Age: 21 to 35 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Multinational Companies
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Mechanical Engineering

• 1 to 3 years
• The applicants should have experience in the following business area(s): Multinational Companies
• Freshers are also encouraged to apply.

• Age 21 to 35 years
• Only Male

• Advanced proficiency in Microsoft Word, Excel, and PowerPoint for reporting, data analysis, and delivering presentations in business review meetings.

• Excellent communication and presentation skills in English.

• Strong negotiation skills with the ability to work effectively under pressure.

• Adaptable, proactive, and comfortable working in a highly compliant environment.

• Additional Advantage:  B.Sc. in EEE/Mechanical Engineering combined with an MBA will be considered an added advantage.

• Experience in Spare Parts Sales/After Sales Support, particularly in the Gas Generator industry, will be given preference.

• Work Mode & Timing: 50% desk-based Job and 50% field-work (outside travel required)

• Work closely with the after-sales team to handle customer inquiries, complaints, and feedback, ensuring timely resolution and customer satisfaction.

• Handle spare parts sales through LC and local stock.

• Coordinate with customers’ commercial teams (LC-related issues) and accounts teams.

• Maintain long-term customer relationships by managing service agreements, local spare parts sales, and follow-ups on customer feedback.

• Attend meeting calls for business discussions with customers and conduct courtesy visits for relationship building.

• Monitor competitors’ activities and identify potential business threats.

• Handle yearly service contract proposals and overhauling quotation offers for customers.

• Maintain spare parts outstanding reports and ensure timely recovery.

• Prepare account plans and internal budgeting plans for specific years and work towards achieving them.

• Prepare internal reports and INNIO-required reports as needed.

• Provide inputs for preparing periodic revenue and shipment reports for the finance department.

• Assist in pricing strategies for after-sales services, spare parts, and service packages, and coordinate with sales teams to provide necessary documentation and support.

• T/A,Provident fund,Mobile bill,Weekly 2 holidays,Insurance,Profit share,Gratuity
• Festival Bonus: 2