Executive / Senior Executive, After Sales Support

Job Description

Title: Executive / Senior Executive, After Sales Support

Company Name: Clarke Energy Bangladesh Limited

Vacancy: 02

Age: 20 to 32 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Multinational Companies, Engineering Firms, Industrial Machineries (Generator, Diesel Engine etc.)

Published: 2024-10-17

Application Deadline: 2024-10-26

Education:

• Bachelor of Business Administration (BBA) in Marketing
• Master of Business Administration (MBA) in Marketing
• Bachelor of Science (BSc) in Mechanical Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering

Requirements:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Multinational Companies, Engineering Firms, Industrial Machineries (Generator, Diesel Engine etc.)

Skills Required: CustomerCentric Approach,Data Management,Excellent sales and negotiation skills,Fluent in written and spoken Bengali-English.,Proactive and Positive attitude,Reporting and Documentation,Smart presentation Skill

Additional Requirements:

• Age 20 to 32 years

• Similar industry’s experience in Spare Parts Sales/ After Sales Support will get preference

• Having proper knowledge on gas generators market in Bangladesh will get preference

• Should have Knowledge about Gas Generator Spare Parts Sales Experience

• Strong Knowledge in English Language both in listening, speaking, writing and reading.

• Should be Smart, Proactive and adaptive

• Should have mentality to work with complex environment.

• should be comfortable working within a highly compliant environment

• Adequate analytical skills are essential

• Strong negotiation skill, ability to work under pressure, Sound presentation knowledge in English language.

• Strong Presentation skills with stakeholder

• Should have strong interpersonal relationship skills

• Very Good in MS Office package (MS Word, MS Excel, power point, outlook etc.)

• Age: up to 32

• Both Male & Female are eligible to apply

• B.Sc. in EEE /Mechanical Engineering with MBA will be added advantage

• For Executive Level 1-3 Years of Experience is required

• For Senior Executive 3-6 Years of Experience is Required

• Market Competitive Salary & Other Benefit will be provided for the deserving candidate.

• Reputed University Graduate will get priority (BUET, KUET, CUET, RUET, IUT, MIST, BUP, DU, IBA-DU, RU, CU, JU, KU)

Responsibilities & Context:

• Visit Regularly in the Customer site within his/her territory to meet the customer demand

• Preserve and maintain customer visits and install a base report to ensure the further business requirement.

• Identify, maintain and monitor Customer need/problems positively on time and give the prompt feedback/solution with best possible alternatives that are available.

• Attending customer call on time and giving feedback based on support request.

• Communicating with parent Company and other stakeholder for required support/ documentation/ shipment etc.

• Communicating with intra departmental function for necessary technical or non-technical support

• Collecting Market based information which will lead to attaining the organization goal.

• Maintaining long-term customer relationship by managing service agreement, local parts and flow-up on customer feedback

• Monitor competitor’s activities and identifying any business threats

• Deal with yearly service contract offer, overhauling quotation offer for customer.

• To Maintain spare parts outstanding inventory report and take necessary step for outstanding recovery in the market.

• Making Sales Account plan, internal budgeting plans for any particulars years and achieving those.

• Assist in pricing strategies for after-sales service, spare parts, and service packages.

• Work with internal technical teams to ensure efficient and high-quality service delivery. Act as the liaison between technical teams and customers for problem resolution.

• Preparing other reports as per requirement

• Other task assign by the team leader as required

Job Other Benifits:

• T/A,Mobile bill,Performance bonus,Provident fund,Profit share,Weekly 2 holidays,Insurance,Gratuity,Medical allowance
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Marketing/Sales