Job Description
Title: IT Support Executive ( Chadpur, Matlab)
Company Name: eGeneration Limited
Vacancy: 1
Job Location: Chandpur (Matlab Uttar)
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in Computer Science/Engineering or relavant from a
∎ reputed university;
Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s):
IT Support Service
Job Responsibilities:
∎ Hands on end-to-end IT Help Desk support for all types of end users IT equipment like PC/Laptop, printer, scanner, UPS, router, switch, tabs/smart phone/hand held devices, IP Phone, conventional land phone
∎ etc. and applications on user devices.
∎ Understanding ITIL or any IT Service management standard
∎ Microsoft / Linux/ Mac Operating Systems and user applications run on
∎ those
∎ IT incident/problem/request register, issue diagnosis, issue resolution, request fulfilment
∎ Categorize/prioritize users Service Request, Incident/problem and
∎ Access request.
∎ IT incident/problem/request fulfilment/Access request response time is 30 minutes
∎ IT incident/problem resolution time respectively; Critical: 3 working hours, High: 8 WH, Medium: 24 WH, Low: 48 WH
∎ Prepare knowledge based documentation/error database according to incident/problem resolutions and request fulfilment.
∎ Estimate annual IT requirements and provide details to supervisor;
∎ Review and solve internal customer requests / complaints related to
∎ hardware and software;
∎ Escalate to First level support for problem management.
∎ Ensure end-to-end IT Help Desk support
∎ Troubleshoot/install all types of end users’ IT equipment like PC/Laptop,
∎ printer, scanner, UPS, router, switch, tabs/smart phone/hand held
∎ devices, IP Phone, conventional land phone, etc.
∎ Provide Software Support for Laptop/Desktop/hand held devices (e.g.
∎ Operating System(s), patch updating, multimedia, e-mail system clients,
∎ Network Configuration and connectivity, Office Automation Software
∎ such as MS Office, MS Project, Printer / Scanner Configuration, internet
∎ configuration, intranet configuration, virus checking / scanning /
∎ cleaning, client backup, basic hygiene, utility software, etc. at the End User's work location
∎ IT Asset register
∎ Incident identification by IT monitoring tool and resolve issues accordingly.
∎ Track bandwidth usage for Remote offices to understand control bandwidth issues;
∎ Guide subordinate to resolve issues; Conduct visits to Remote office;
∎ Track closure of requests in remote offices in order to provide efficient and effective day-to-day IT support to researchers
Additional Requirements:
∎ Age 22 to 32 years
∎ Both males and females are allowed to apply
∎ Knowledge of IT Service Management
∎ Knowledge of End user system and network administration
∎ Knowledge of End user IT security
∎ Knowledge of IT infrastructure management
∎ Knowledge of IT standards and regulation
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Jul 2023
Company Information:
∎ 7 Jun 2023
∎ eGeneration Limited
∎ Address : Ranks Business Center (level-9), Ka-218/1, Pragati Sarani, Kuril, Dhaka-1229
∎ Web : www.egeneration.co
∎ Business : eGeneration is a leading management consulting, technology services and outsourcing company in Bangladesh. The company is working both in local and international market for IT consultancy, information security and advisory services since 2003.
With our comprehensive understanding of diverse business verticals and wide resources, we mobilize the right people, skills and technologies to help organizations enhance its performance and transform cost burdens into competitive edge.
Category: IT/Telecommunication
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