IT Service Manager
Job Description
Title: IT Service Manager
Company Name: Flora Telecom Limited
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Science Engineering
∎ Bachelor/ Masters of Science (BSc) In Computer Science Engineering.
Experience Requirements:
∎ 5 to 7 year(s)
Job Responsibilities:
∎ Supervision and management of the service and maintenance processes and team in regard to IT.
∎ Functional reporting to the Overall Service Manager in abroad and the Customer on SLAs and incident resolution for the IT related topics. Reporting to the Overall Service Manager
∎ Local counterpart for the Overall Service Manager in abroad, for the overall IT Service & Maintenance topics.
∎ Managing the SLA, identification of potential for improvement of the service and maintenance IT processes, implementation of process improvements.
∎ Close cooperation with the Helpdesks, Local Service Manager for Production, Service and Maintenance Team, Regional and Foreign sites Maintenance Teams, and Operations Support team.
∎ Close cooperation with the technical team and 3rd Level support personnel for the specific IT solutions of complete system.
∎ Planning of the Preventive Maintenance activities on all Sites, and according to the SLAs.
∎ Supporting Asset Management
Additional Requirements:
∎ Age 23 to 34 years
∎ Both males and females are allowed to apply
∎ Work Experience of at least 5 years at Project Management, Service Management or Technical Service of complex IT-Systems.
∎ Confidential attitude, assertiveness, distinctive communication skills.
∎ High degree of Customer Orientation and intercultural Competence.
∎ High Process and Target Orientation.
∎ ITIL & Project Management Certification (GPM, IGMA, PMI) is preferable.
∎ Native speaker Bengali, excellent English verbal and written.
Salary:
∎ Negotiable
∎ NA
Compensation & Other Benefits:
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jul 2023
Company Information:
∎ 13 Jul 2023
∎ Flora Telecom Limited
∎ Address : Genetic Point 11,Level-9(A)
House # 25,Road # 11,Block-H
Banani,Dhaka-1213
∎ Web : www.floratelbd.com
∎ Business : Flora Telecom Limited, one of the leading organization in the field of IT sector.
Category: IT/Telecommunication
: Applicants can send their CV to [email protected],deadline 25th July,2023 with recent PP size photograph. Position should be mentioned in the captioned subject. Directly come to office or send hard copy will automatically be rejected.
Source: bdjobs.com
Deadline Expired on 25th Jul 2023
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