Head of Collection & Recovery - Credit Card

Job Description

Title: Head of Collection & Recovery - Credit Card

Company Name: LankaBangla Finance PLC.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor of Business Administration (BBA) in Finance
• Bachelor of Business Administration (BBA) in Economics

• Master’s degree will be considered an added advantage.

• At least 10 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 10 years of experience in Credit Card Collections & Recovery.
• At least 3 years in a leadership/managerial role within Banks or NBFIs.
• Strong hands-on exposure to Bangladesh Bank regulations, CIB processes, and legal recovery frameworks.
• Strong command of MS Excel, MIS tools, and collection management systems.
• Solid analytical capability with a results-driven mindset.
• Excellent communication, negotiation, and stakeholder management skills.

Key Responsibilities

Portfolio Monitoring & Control

• Monitor delinquency trends across all buckets (X/0–30 DPD, 31–89 DPD, 90+ DPD), including written-off and BL portfolios.

• Design and implement early warning systems to identify high-risk accounts and prevent roll-forward deterioration.

• Analyze roll rates, vintage performance, and charge-off trends to support proactive decision-making.

Collections Strategy & Execution

• Develop and execute end-to-end collection and recovery strategies covering tele-collections, field collections, and specialized recovery units.

• Oversee Unit Managers and the entire Collection & Recovery team to ensure productivity, efficiency, and ethical conduct.

• Optimize allocation strategies, segmentation models, and treatment paths to maximize recovery.

Legal Recovery & External Liaison

• Coordinate with internal Legal teams and external law firms/collection agencies for case filing, follow-up, settlement, and recovery.

• Monitor legal recovery performance and ensure timely resolution of cases.

Compliance, Governance & Customer Protection

• Ensure full compliance with Bangladesh Bank regulations, CIB reporting requirements, and fair debt collection practices.

• Uphold strict standards on data privacy, customer protection, and ethical collections.

• Support internal and regulatory audits with accurate documentation and reporting.

MIS, Analytics & Reporting

• Prepare and present daily, weekly, and monthly MIS on delinquency movement, recovery performance, efficiency ratios, and portfolio health.

• Provide actionable insights to senior management for strategic decision-making.

Leadership & People Management

• Build, lead, and mentor a high-performing collections team aligned with organizational values.

• Set KPIs, track performance, conduct reviews, and drive continuous capability development.

• Foster a culture of accountability, discipline, and results orientation.