Branch Customer Service Officer (Cash/General)
Job Description
Title: Branch Customer Service Officer (Cash/General)
Company Name: Mutual Trust Bank PLC
Vacancy: --
Age: 23 to 32 years
Job Location: Anywhere in Bangladesh
Salary: Tk. 40500 - 69000 (Monthly)
Experience: --
Published: 2026-06-22
Application Deadline: 2026-07-01
Education:
- Bachelor/Honors
Bachelor’s and/or Master’s degree in a relevant field from a UGC-approved university.
Candidates must have a consistent academic record with no third division/class or equivalent CGPA at any stage of their education.
Fresh graduates meeting the above criteria are encouraged to apply.
Requirements: --
Skills Required: Communication and interpersonal skill,Goal Oriented
Additional Requirements:
- Age 23 to 32 years
Responsibilities & Context:
Responsibilities & Context
General Banking:
Address and resolve customer complaints in a timely and effective manner.
Develop and implement innovative ideas to enhance customer service and satisfaction.
Promote and advise customers on the bank’s products and services.
Ensure compliance with internal and external regulations and policies.
Build and maintain strong relationships with the bank`s customers and stakeholders.
Achieve business, operational, and financial targets while expanding the client base.
Meet the company’s Key Performance Indicators (KPIs).
Cash Department:
Process cash transactions (payments and receipts) efficiently, ensuring minimal wait times.
Deliver excellent customer service in the cash area, maintaining high customer satisfaction levels.
Meet and exceed business targets set by management.
Monitor and prevent fraudulent activities, including fake notes and money laundering.
Perform ATM maintenance, cash loading, and reconciliation.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
