Senior System Engineer-Technology System & Operations

Job Description

Title: Senior System Engineer-Technology System & Operations

Company Name: Nagad Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-06-22

Application Deadline: 2026-06-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Provide first and second-level technical support for desktops, laptops, printers, IP phones, business applications, and other IT equipment.

• Categorize, prioritize, troubleshoot and resolve incidents and service requests through the SDP (ServiceDesk Plus) while ensuring compliance with defined Service Level Agreements (SLAs).

• Take ownership of incidents and service requests throughout their lifecycle, ensuring timely resolution, proper documentation, and user communication.

• Perform employee onboarding and offboarding activities, including device provisioning, user profile setup, access management, and asset recovery.

• Install, configure, maintain, and troubleshoot operating systems, software applications, endpoint devices, and related peripherals.

• Provide support for Microsoft 365 services, email systems, collaboration platforms, remote access solutions, and other business-critical applications.

• Assist in troubleshooting and maintaining network infrastructure, including LAN, Wi-Fi, VPN, switches, and internet connectivity services.

• Support IP telephony and communication systems by performing device configuration, user support, and routine troubleshooting activities.

• Administer day-to-day activities within ManageEngine ServiceDesk Plus (SDP), including ticket management, request tracking, SLA monitoring, and service documentation.

• Assist in monitoring infrastructure and network availability through ManageEngine OpManager and escalate service-impacting events when necessary.

• Manage IT assets throughout their lifecycle, including receiving, tagging, deployment, transfer, maintenance, inventory verification, and disposal activities.

• Maintain accurate asset inventory records and ensure all asset movements and assignments are properly documented.

• Coordinate with vendors and service providers for hardware repairs, warranty claims, maintenance services, and technical escalations.

• Support IT procurement activities by assisting with technical specifications, product evaluation, receiving, and deployment of IT equipment. 

• Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles to support efficient service delivery.

• Collaborate with internal teams and business stakeholders to support technology initiatives, infrastructure improvements, and operational requirements.

• Ensure compliance with organizational IT policies, security standards, and operational procedures while handling day-to-day support activities.

• Prepare and maintain operational reports related to support activities.

• Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2