Merchant Development Manager - Medium Merchants

Job Description

Title: Merchant Development Manager - Medium Merchants

Company Name: Nagad Limited

Vacancy: 10

Age: At least 23 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Manufacturing (FMCG), Financial Technology (Fintech) Startup

Bachelor’s degree in Business Administration, Marketing, or a related field preferred

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Manufacturing (FMCG), Financial Technology (Fintech) Startup

• Age At least 23 years

SKILLS REQUIREMENT:

• Technical, regulatory, and customer-facing capabilities

  REQUIRED QUALIFICATIONS:

• Knowledge of merchant business.

• Understanding assigned market.

  EXPERIENCE REQUIRED:

• Prior experience in Merchant onboarding business

  ADDITIONAL REQUIREMENT:

• Experience in fintech, payments, retail, or FMCG preferred

• Experience managing local business community

Expanding Nagad's Merchant Base

• Lead and manage two onboarding agencies and a team of contractual employees.

• Identify opportunities for onboarding new merchants in targeted clusters or markets.

• Focus on acquiring high-potential merchants to drive business growth.

• Conduct meetings with prospective clients to increase transaction volume.

• Manage leads received from the call center, customer service, internal stakeholders, and regional teams.

• Build rapport with existing merchants to generate new referrals.
  
  Merchant Account Management

• Conduct regular follow-ups and field visits with both internal teams and agency partners to drive business growth.

• Guide and motivate the team to meet individual and collective targets.

• Maintain strong relationships with merchants to ensure consistent transaction flows.

• Collaborate with cross-functional teams to resolve merchant service issues promptly.
  
  Driving Nagad Payment Transactions

• Initiate and execute campaigns and promotional activities in coordination with merchants.

• Organizing special market drives to boost Nagad's visibility and increase transaction volume in key areas.

• Enhance the visibility of Nagad Payment through collaboration with trade marketing and merchant partners.

• Distribute gifts to strengthen relationships with high-potential merchants.
  
  Merchant Documentation and KYC Management

• Ensure proper documentation and onboarding of mid-tier and other merchant categories.

• Review and verify KYC submissions from both agencies in collaboration with the team.

• Maintain an onboarding summary sheet to track Merchant Sales Officer (MSO) details and records.

• Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2