Job Description

Title: Head of Business Process Reengineering

Company Name: BRAC Bank PLC

Vacancy: --

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ At least 10 years

Published: 12 Dec 2024

Education:
∎ Post Graduation/Graduation from a UGC-approved university preferably in Business-Tech, Industrial Engineering, Operations Management, Business Administration, Digital Transformation with a satisfactory academic track record

Requirements:

Additional Requirements:
∎ At least ten years of working experience in process engineering, operation management, or a related field, with at least 5 years in the banking or financial services industry
∎ Strong analytical and problem-solving skills
∎ Effective communication and interpersonal skills.
∎ Certification in Six Sigma, Lean, or other process improvement methodologies is preferred
∎ Ability to lead a dynamic team
∎ Expert in customer centricity, ownership & delivering results, integrity, collaboration and developing others
∎ At least ten years of working experience in process engineering, operation management, or a related field, with at least 5 years in the banking or financial services industry
∎ Strong analytical and problem-solving skills
∎ Effective communication and interpersonal skills.
∎ Certification in Six Sigma, Lean, or other process improvement methodologies is preferred
∎ Ability to lead a dynamic team
∎ Expert in customer centricity, ownership & delivering results, integrity, collaboration and developing others

Responsibilities & Context:
∎ Lead the analysis, design, and implementation of business processes to improve efficiency and effectiveness
∎ Identify opportunities for process automation and digital transformation.
∎ Develop and maintain process documentation, including process maps, workflows, and standard operating procedures (SOPs)
∎ Manage end-to-end process improvement initiatives, ensuring timely delivery and alignment with business objectives
∎ Coordinate with cross-functional teams, including business, channel, IT, operations, and customer service, to implement process changes
∎ Manage risks and ensure successful outcomes
∎ Work closely with senior management to align process improvement initiatives with strategic goals
∎ Engage with internal and external stakeholders to gather requirements, provide updates, and ensure buy-in for process changes
∎ Facilitate workshops and training sessions to promote process improvement culture within the organization
∎ Develop and implement key performance indicators (KPIs) to measure process performance and identify areas for improvement
∎ Conduct regular process audits and assessments to ensure compliance with regulatory requirements and industry best practices
∎ Prepare and present reports on process performance and improvement initiatives to senior management
∎ Collaborate with IT and digital teams to integrate new technologies and tools into business processes
∎ Evaluate and recommend digital solutions to enhance process efficiency and customer experience
∎ Ensure seamless integration of different platforms with existing systems and processes
∎ Foster a culture of continuous improvement by encouraging innovation and feedback
∎ Stay updated on industry trends, best practices, and emerging technologies in banking and process engineering
∎ Implement best practices and lessons learned from previous one to drive ongoing process improvements
∎ Lead change management efforts to ensure smooth adoption of new processes and technologies
∎ Develop and execute communication plans to keep stakeholders informed about process changes
∎ Provide support and guidance to employees during the transition to new processes
∎ BRAC Bank, a leading sustainable bank in Bangladesh, is committed to becoming the best bank in the country. It has pioneered SME Banking in Bangladesh and offers a comprehensive range of banking services to individuals and business entities. BRAC Bank stands out as a beacon of financial inclusion with solid financials, top credit ratings, and numerous accolades.
∎ BRAC Bank seeks an ambitious, intelligent, purpose-driven, and enthusiastic individual for the following position in its Digital Banking Division.
∎ KEY RESPONSIBILITIES:
∎ Process Design and Optimization:
∎ Lead the analysis, design, and implementation of business processes to improve efficiency and effectiveness
∎ Identify opportunities for process automation and digital transformation.
∎ Develop and maintain process documentation, including process maps, workflows, and standard operating procedures (SOPs)
∎ Initiative Management:
∎ Manage end-to-end process improvement initiatives, ensuring timely delivery and alignment with business objectives
∎ Coordinate with cross-functional teams, including business, channel, IT, operations, and customer service, to implement process changes
∎ Manage risks and ensure successful outcomes
∎ Stakeholder Collaboration:
∎ Work closely with senior management to align process improvement initiatives with strategic goals
∎ Engage with internal and external stakeholders to gather requirements, provide updates, and ensure buy-in for process changes
∎ Facilitate workshops and training sessions to promote process improvement culture within the organization
∎ Performance Measurement:
∎ Develop and implement key performance indicators (KPIs) to measure process performance and identify areas for improvement
∎ Conduct regular process audits and assessments to ensure compliance with regulatory requirements and industry best practices
∎ Prepare and present reports on process performance and improvement initiatives to senior management
∎ Digital Innovations:
∎ Collaborate with IT and digital teams to integrate new technologies and tools into business processes
∎ Evaluate and recommend digital solutions to enhance process efficiency and customer experience
∎ Ensure seamless integration of different platforms with existing systems and processes
∎ Foster a culture of continuous improvement by encouraging innovation and feedback
∎ Stay updated on industry trends, best practices, and emerging technologies in banking and process engineering
∎ Implement best practices and lessons learned from previous one to drive ongoing process improvements
∎ Change Management:
∎ Lead change management efforts to ensure smooth adoption of new processes and technologies
∎ Develop and execute communication plans to keep stakeholders informed about process changes
∎ Provide support and guidance to employees during the transition to new processes
∎ Click link at the bottom part of the ad to view job details and application procedure.

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

BRAC Bank is a values-driven organization that prioritizes the protection of all its stakeholders, including coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.

If you want to take up the challenge, please 'Apply Online.'

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason, whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.