Executive / Sr. Executive - Holiday Reservation, Ticketing Reservation & Customer Experience (Sales)

Job Description

Title: Executive / Sr. Executive - Holiday Reservation, Ticketing Reservation & Customer Experience (Sales)

Company Name: Explore Holidays Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

• Bachelor/Honors
• Diploma
• Higher Secondary

• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

Executive / Sr. Executive – Holiday Reservation, Ticketing Reservation & Customer Experience (Sales)

Job Responsibilities:

Holiday Reservation:

• Handle international tour package inquiries (Call/WhatsApp/Facebook/Email).
• Prepare customized tour itineraries, quotations, and booking confirmations.
• Coordinate with suppliers, hotels, guides, and tour partners.
• Ensure smooth reservation handling for travelers.

Air Ticketing Reservation:

• Manage flight inquiries, fare checking, PNR creation, date changes, refunds, and reissues.
• Coordinate with airlines/GDS (Galileo/Amadeus/Sabre preferred).
• Ensure accurate and timely ticket issuance.
• Provide after-sales support regarding flight changes or travel updates.

Customer Experience (Sales):

• Maintain excellent communication with clients to ensure a seamless end-to-end travel experience.
• Identify customer needs and recommend suitable tour packages/flight options.
• Follow-up with leads, close sales, and maintain customer satisfaction.
• Maintain CRM records and ensure timely updates.