Executive - IT (E-commerce)
Job Description
Title: Executive - IT (E-commerce)
Company Name: DEKKO ISHO Group
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline (preferably IT or Marketing), A Level, O Level.
Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Upload product images and descriptions in the website.
∎ Update necessary information with the concern of related department.
∎ Answering incoming calls from customers and ensure instant customer satisfaction on product query.
∎ Responsible for making outbound and follow-up calls.
∎ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Recommend potential products or services to management by collecting customer information and analyzing customer needs.
∎ Prepare product or service reports by collecting and analyzing customer information.
∎ Compile reports on overall customer satisfaction.
∎ Resolve customer complaints via phone, email, mail or social media.
Additional Requirements:
∎ Age 24 to 30 years
∎ Applicants must have the ability to communicate fluently in the native language of the population they'll be serving.
∎ Applicants must also have the ability to effectively use a computer, with proficiency in word processing and data entry.
∎ Applicants should be able to multitask efficiently, be goal-oriented and attentive to detail, and enjoy working as part of a team.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: May 26, 2019
Company Information:
∎ DEKKO ISHO Group
∎ Address : Suvastu Zenim Plaza, House # 37, ( 4th Floor), Road # 16 (Old # 27), Dhanmondi R/A,Dhaka-1209
∎ Web : www.dekkoisho.com
∎ Business : Paints, Ready-made Garments, Furniture, Fashion house and hospitality
Category: IT/Telecommunication
