Executive - Customer Success

Job Description

Title: Executive - Customer Success

Company Name: Manifest Minds Media

Vacancy: 2

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience: --

Published: 2026-01-10

Application Deadline: 2026-02-09

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

Manifest Minds Media is a growing digital marketing agency serving local and international clients. We are looking for a Customer Success Manager who will be responsible for client communication, relationship management, and retention, ensuring clients receive consistent value and satisfaction.

Job Responsibilities

Act as the primary point of contact for assigned clients

Manage day-to-day client communication via email, calls, and meetings

Understand client goals and ensure services align with expectations

Coordinate with internal teams (SEO, Ads, Design, Tech) to deliver results

Conduct regular follow-ups, updates, and review meetings

Handle client questions, concerns, and feedback professionally

Ensure client satisfaction, retention, and upsell opportunities

Maintain clear documentation of client interactions and updates

Prepare and explain performance reports in a client-friendly manner

Proactively identify risks and resolve issues before escalation