Executive, Customer Service

Job Description

Title: Executive, Customer Service

Company Name: J'adoube Collection

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Experience Requirements:
∎ 3 to 4 year(s)

Job Responsibilities:
∎ Manage large amounts of incoming phone calls.
∎ Generate sales leads.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Meet personal/customer service team sales targets and call handling quotas.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer accounts and file documents.
∎ Follow communication procedures, guidelines and policies.
∎ Take the extra mile to engage customers.

Additional Requirements:
∎ Age 25 to 35 years
∎ Only females are allowed to apply
∎ Proven customer support experience or experience as a Client Service Representative.
∎ Track record of over-achieving quota.
∎ Strong phone contact handling skills and active listening.
∎ Familiarity with CRM systems and practices.
∎ Customer orientation and ability to adapt/respond to different types of characters.
∎ Excellent communication and presentation skills.
∎ Ability to multi-task, prioritize, and manage time effectively.

Salary: Tk. 30000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Apr 2022

Company Information:
∎ 13 Apr 2022
∎ J'adoube Collection
∎ Address : House#498 (Floor 2nd), Road#33 DOHS Mohakhali, Dhaka-1206 www.jadoubecollection.com
∎ Web : www.jadoubecollection.com

Category: Garments/Textile