Deputy Manager, Client Service Point; Microfinance Programme
Job Description
Title: Deputy Manager, Client Service Point; Microfinance Programme
Company Name: BRAC
Vacancy: --
Location: Anywhere in Bangladesh
Experience:
∎ At least 1 year
Published: 12 Feb 2025
Education:
Requirements:
Additional Requirements:
∎ Excellent communication skill and interpersonal abilities.
∎ Good analytical and interpreting research skills and multitasking skill.
∎ Decision making & quick problem solving through experience.
∎ Knowledge on review and monitoring performance.
∎ Minimum 1 year of relevant working experience in the development sector.
∎ Excellent communication skill and interpersonal abilities.
∎ Good analytical and interpreting research skills and multitasking skill.
∎ Decision making & quick problem solving through experience.
∎ Knowledge on review and monitoring performance.
∎ Minimum 1 year of relevant working experience in the development sector.
Responsibilities & Context:
∎ Reporting monthly and driving basic health service initiative through microfinance Shastho Kormi (SK).
∎ Generating insights from portfolio analysis, assisting in business strategy planning & proposing efficient systems or process improvements.
∎ Making risk analysis of Customer Service Points (CSP).
∎ Assisting the operational strategy team for effective business target setting and planning for health service execution.
∎ Conducting survey and analysing the market for Client Interaction Points (CIP), Customer Service Points (CSP) expansion and generating lead through microfinance Shastho Kormi (SK).
∎ Supporting the operational strategy team for better business structure planning.
∎ Visiting field timely to collect feedback and follow-up on the operation and basic health service activities.
∎ Collaborating with stakeholders, creating detailed documentation, and contributing to project planning and implementation.
∎ Creating meeting presentation slides and writing circulars and meeting minutes.
∎ Drafting the house rent agreement and various applications for approval.
∎ Selecting vendors for purchasing furniture and office decoration to ensure branding.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Microcredit Regulatory Authority (MRA) certificate number- 00488-00186-00065
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably.
∎ Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ Job Purpose
∎ Analyzing data, identifying business requirements, and proposing efficient systems or process improvements to ensure the smooth running of the Project. To find out the barriers of ongoing program and help to improve portfolio quality of CSP Microfinance Program and provide necessary information to authority on time.
∎ Key Responsibilities
∎ Reporting monthly and driving basic health service initiative through microfinance Shastho Kormi (SK).
∎ Generating insights from portfolio analysis, assisting in business strategy planning & proposing efficient systems or process improvements.
∎ Making risk analysis of Customer Service Points (CSP).
∎ Assisting the operational strategy team for effective business target setting and planning for health service execution.
∎ Conducting survey and analysing the market for Client Interaction Points (CIP), Customer Service Points (CSP) expansion and generating lead through microfinance Shastho Kormi (SK).
∎ Supporting the operational strategy team for better business structure planning.
∎ Visiting field timely to collect feedback and follow-up on the operation and basic health service activities.
∎ Collaborating with stakeholders, creating detailed documentation, and contributing to project planning and implementation.
∎ Creating meeting presentation slides and writing circulars and meeting minutes.
∎ Drafting the house rent agreement and various applications for approval.
∎ Selecting vendors for purchasing furniture and office decoration to ensure branding.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Job location : BRAC Field Office
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave and others as per policy.
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Apply URL::
Apply Procedure:
Company Information:
∎ BRAC
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Feb 2025
Category: NGO/Development
