Customer Support Operator

Job Description

Title: Customer Support Operator

Company Name: Oracle IT Institute

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC

Job Responsibilities:
∎ Act as the main point of contact for clients, offering assistance and guidance on IT courses and programs.
∎ Provide information on course content, prerequisites, and enrollment procedures.
∎ Communication:
∎ Respond promptly and professionally to clients inquiries through various channels, including phone, email, and chat.
∎ Foster clear and effective communication between clients and instructors.
∎ Technical Support:
∎ Assist clients with technical issues related to online learning platforms, course materials, and IT tools.
∎ Collaborate with the technical support team to resolve complex technical problems.
∎ Enrollment Support:
∎ Guide clients through the enrollment process, explaining course options, fees, and registration steps.
∎ Collaborate with the admissions team to streamline enrollment procedures.
∎ Feedback Collection:
∎ Collect and analyze feedback from clients regarding their learning experience.
∎ Contribute insights to improve course content, delivery, and overall satisfaction.

Additional Requirements:
∎ Age 18 to 24 years
∎ Both males and females are allowed to apply

Salary:
∎ Negotiable
∎ Commission Base Salary

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Jan 2024

Company Information:
∎ 28 Dec 2023
∎ Oracle IT Institute
∎ Address : 78/3 Swamibag Road,(Mosque's Market), 1st, 2nd & 3rd Floor, Dayagonj Mor, Dhaka-1100
∎ Business : Computer Training, Computer Servicing & Sels, E-commerce, Graphics Designer, Hardware Engineer,

Category: IT/Telecommunication

: