Job Description
Title: Call Center Executive
Company Name: Oracle IT Institute
Vacancy: --
Age: 18 to 25 years
Location: Dhaka (Doyagonj, Jatrabari ...
Salary: Negotiable
Published: 1 Jan 2024
Education:
∎ Diploma in Engineering, Bachelor degree in any discipline, HSC
Requirements:
Additional Requirements:
∎ Age 18 to 25 years
Responsibilities & Context:
∎ Customer Support:
∎ Handle incoming customer calls professionally and efficiently.
∎ Provide accurate information about our software products and services.
∎ Resolve customer inquiries and issues in a timely and effective manner.
∎ Communication:
∎ Communicate effectively with customers via phone, email, and chat.
∎ Collaborate with internal teams, including software developers and technical support, to address complex customer issues.
∎ Problem Resolution:
∎ Identify and analyze customer needs to provide appropriate solutions.
∎ Escalate unresolved issues to the appropriate teams and follow up until resolution.
∎ Documentation:
∎ Maintain detailed and accurate records of customer interactions, feedback, and solutions.
∎ Provide regular reports on customer issues, feedback, and trends to management.
∎ Product Knowledge:
∎ Stay updated on the latest developments in our software products.
∎ Conduct training sessions for call center staff to ensure a comprehensive understanding of our products.
Compensation & Other Benefits:
∎ Commission Base Salary with Performance Bonus.
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
Employment Status: Full Time
Job Location: Dhaka (Doyagonj, Jatrabari, Old Dhaka, Sutrapur, Wari)
Company Information:
∎ Oracle IT Institute
∎ 78/3 Swamibag Road,(Mosque's Market), 1st, 2nd & 3rd Floor, Dayagonj Mor, Dhaka-1100
∎ Computer Training, Computer Servicing & Sels, E-commerce, Graphics Designer, Hardware Engineer,
Address::
∎ 78/3 Swamibag Road,(Mosque's Market), 1st, 2nd & 3rd Floor, Dayagonj Mor, Dhaka-1100
∎ Computer Training, Computer Servicing & Sels, E-commerce, Graphics Designer, Hardware Engineer,
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Jan 2024
Category: Customer Support/Call Centre
