Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: OrenMart

Vacancy: 3

Age: 18 to 25 years

Job Location: Dhaka (Shewrapara)

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• HSC

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Age 18 to 25 years
• Only Male

• Computer typing speed must be 20 words in English and Bangla
• Well communication with customers through chatting and Call Conversations
• You must know how to browse the internet, use MS Office, and have basic knowledge of computers.
• Computer typing speed must be 20 words in English and Bangla.
• Well communication with customers through chatting and Call Conversations
• You must know how to browse the internet, use MS Office, and have basic knowledge of computers.

As a Customer Support Executive at OrenMart.com, you will be the primary point of contact for our customers. You will handle inquiries, resolve issues, process orders, and ensure that every customer interaction reflects our brand values of trust, quality, and care.

Key Responsibilities:

• Respond to customer inquiries via phone, email, social media, and WhatsApp.

• Provide accurate product information and guide customers in purchasing decisions.

• Handle order confirmations, payment verifications, and delivery tracking updates.

• Resolve customer complaints and issues in a polite, efficient, and professional manner.

• Maintain detailed records of customer interactions and transactions.

• Follow up with customers to ensure satisfaction and encourage repeat purchases.

• Coordinate with the sales, logistics, and marketing teams for smooth operations.

• Assist in preparing customer service reports and feedback for management.

• Tour allowance,Performance bonus,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

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