Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: Explore Next Information Limited.
Vacancy: 7
Age: 20 to 32 years
Job Location: Dhaka (Mirpur 1)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): College, IT Enabled Service, Call Center, School, Coaching Center, Educational Technology (Edtech) Startup
Published: 2025-12-17
Application Deadline: 2025-12-20
Education:
- Bachelor/Honors
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): College, IT Enabled Service, Call Center, School, Coaching Center, Educational Technology (Edtech) Startup
Skills Required: Call Center,Customer Care,Customer Relations,Customer Service,Customer Service Management,Customer Support,Data Entry (English),MS Excel,MS Office,video presentation
Additional Requirements:
- Age 20 to 32 years
Skills & Expertise
- Call Center
- Client Service
- Customer Care
- Customer Relations
- Customer Service
- Facebook Live Presenter
- Video presentation
Responsibilities & Context:
Key Selling Points
You have to maintain our Customers Call and also be responsible for hosting live streams or records on all social media platforms, including LinkedIn, YouTube, Instagram, Facebook etc.
Job Context
EXNIN is an online course provider specializing in academic and skill development programs. Currently, we are looking for an individual who is capable of managing customer inquiries via phone calls and also producing as a Live Video Content Host.
Job Responsibilities
- Professionally handle inbound and outbound calls.
- Provide exceptional customer service and ensure satisfaction.
- Resolve customer complaints promptly and effectively.
- Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, follow up to ensure re-solution.
- Keeping records of all conversations in a comprehensible way.
- Maintain customer queries in different channels (Facebook, Live chat, Email)
- Have to manage all promotional advertising programs as a host, where you may have to appear in front of a live camera to organize that.
- Outstanding Presentation skills as a host on social media live presenter.
Workplace
Work at Office - Evening Shift: 2:00PM - 10:00PM
Job Other Benifits:
- T/A
- Salary Review: Yearly
- Festival Bonus: 2 T/A Salary Review: Yearly Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
