Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Krayon Hub

Vacancy: 1

Age: 18 to 24 years

Job Location: Dhaka

Salary: --

Experience:

Published: 2024-10-29

Application Deadline: 2024-11-07

Education:

• Diploma in Engineering
• Higher Secondary
• Bachelor/Honors

• Age 18 to 24 years
• Only Female

• Strong communication skills in both Bangla and English (speaking and writing).
• Basic understanding of using online portals or willingness to learn.
• Familiarity with social media platforms (Facebook, WhatsApp, etc.).
• Ability to work independently from home and report progress twice a week.
• Ability to manage and meet daily customer response targets.
• Eager to learn and adapt in a fast-paced environment.
• Ability to multitask and work under pressure
• Customer-oriented mindset
• Previous experience in customer service roles is a plus

Company Description: At Krayon Hub, we redefine the way you travel. As an online-focused travel agency, the world is just a click away—no queues, no hassles, and seamless travel solutions at your fingertips. Whether you’re booking air tickets, navigating visa processes, or exploring medical tourism options, our vibrant and dynamic team is here to make your journey effortless.

We understand the value of your time and money, which is why we offer tailored services designed to save you both. With a commitment to transparency and convenience, we ensure that your travel experiences are not only affordable but also stress-free.

While we primarily operate online for your convenience, we also welcome those who prefer a personal touch at our office. Discover the ease of booking with Krayon Hub and let your adventures begin with just a click!

Role Description:

This is a full-time Customer Service Representative role at Krayon Hub in Mohakhali DOHS with flexibility for remote work. The role involves handling customer inquiries, resolving issues, and providing exceptional service to customers.

Key Responsibilities:

• Answer customer phone calls and respond to inquiries.
• Reply to comments and messages on Facebook, WhatsApp, and other social media platforms.
• Provide accurate pricing information by using our portal.
• Keep track of customer interactions and report weekly in-office.

Location: Remote (4 days) + 2 days at office (weekly reporting)

Duration: 3 months (with potential for a full-time offer based on performance)

What We Offer Flexible work-from-home arrangement (4 days a week) + 2 days at office Hands-on experience in the travel industry.