Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: Prominize Herbs

Vacancy: 10

Age: Na

Job Location: Dhaka (Wari)

Salary: Tk. 8000 - 12000 (Monthly)

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

• Higher Secondary

• At most 2 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

• Must Have To Talk In Clean & attractive Voice Tone.

• Must Have to know Microsoft word & Power Point.

• Male & Female Both Are allow.

• Receive inbound calls and respond to customer queries professionally

• Assist customers with order placement, order status updates, and delivery information

• Handle customer complaints and provide support for returns/refunds

• Accurately enter and update customer information in the CRM or company software

• Maintain daily call logs, follow-up records, and reports

• Provide correct information about products, offers, and campaigns

• Communicate politely and calmly with difficult or dissatisfied customers

• Share regular feedback with the team leader/supervisor

• Work towards achieving sales targets or customer satisfaction goals

• Make outbound calls when needed for order confirmation or follow-ups

• Mobile bill

• Festival Bonus.