Customer Relationship Officer (CRO)/Marketing Executive (Social Media)

Job Description

Title: Customer Relationship Officer (CRO)/Marketing Executive (Social Media)

Company Name: Global Heavens MB(PVT) LTD.

Vacancy: 5

Age: 25 to 35 years

Job Location: Dhaka (Wari)

Salary: Tk. 15000 - 16000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Wholesale

• Bachelor/Honors
• Bachelor of Business Administration (BBA)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Wholesale

• Age 25 to 35 years
• Only Female

• Skills Required: Computer skill, Customer Service.

• Skills & Expertise: Microsoft Word, PowerPoint, Excel

• Relationship Building: Develop and nurture strong, positive relationships with new clients of Pakistani cloth brand buyers and sellers, acting as the primary point of contact over the phone.

• Issue Resolution: Handle customer inquiries over the phone, complaints, and issues promptly and professionally, ensuring satisfactory outcomes and escalating issues when necessary.

• Customer Advocacy: Gather and analyze customer feedback to identify areas for improvement in products and services, and advocate for customer needs within the company.

• Retention and Loyalty: Develop and implement strategies, such as loyalty programs and customized campaigns, to increase customer retention and reduce churn.

• Business Growth: Identify opportunities for cross-selling and upselling, and collaborate with sales and marketing teams to drive revenue growth and achieve targets.

• Business Reviews: Conduct regular business and account reviews to assess the financial impact of by analyzing Daily report.

• Customer Hunting: Search wholesaler companies by browsing the Social Media Platform to connect with network and listing them.

• Communicate through Social Media Platform: Browse the Social Media Platform and communicate with them to search the customer and reply all the queries made by online customers.

• Depends on capabilities.

• Festival Bonus: 2 ( Applicable after completing of probation period.

• We fully guarantee a safe working environment for female employees.

• Women are preferred because most of the staff in the office is female. You will get the opportunity to work with us in a friendly environment.

• Lunch - Fully subsidized.

• Evening Snacks - Fully subsidized.