Director of Operations (Call Center) – Australian VET & RPL Campaign

Job Description

Title: Director of Operations (Call Center) – Australian VET & RPL Campaign

Company Name: SCG Corporations

Vacancy: 002

Age: At least 25 years

Job Location: Dhaka

Salary: Tk. 45000 - 55000 (Monthly)

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup

Published: 2026-07-28

Application Deadline: 2026-08-10

Education:

• Bachelor of Business Administration (BBA)

Requirements:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup

Skills Required: Analyzing sales metrics,Call Center Operation,Client Relationship,Communication and interpersonal skill,CRM Software,Hubspot,Leadership,Performance management,Project Management,Team management

Additional Requirements:

• Age At least 25 years

Responsibilities & Context:

About the Company

Edutek Pty Ltd is an Australian education services company operating two core streams: Skills Connect Consulting (brokering Recognition of Prior Learning qualification services between students and Registered Training Organisations) and RMC Digital (providing digital lead generation and telesales execution for Australian RTOs).

We are seeking an experienced, high-impact Director of Operations to establish, lead, and scale our physical call center in Dhaka. This executive role is responsible for driving sales targets, enforcing compliance with Australian VET guidelines, managing budgets, and cultivating a high-performance outbound telesales team.

About the Role

Are you an experienced call center operational leader with deep knowledge of the Australian Education / VET sector? Edutek Pty Ltd (trading as Skills Connect Consulting & RMC Digital) is expanding its offshore execution center in Dhaka.

We are looking for a high-impact Director of Operations to lead, train, and scale our outbound sales and telemarketing teams. You will drive revenue across two core streams: brokering Recognition of Prior Learning (RPL) qualifications and delivering digital lead-generation and sales services for Australian Registered Training Organisations (RTOs).

Key Responsibilities

1. Operations Management & Strategic Leadership

• Operational Oversight: Establish, manage, and continuously evaluate daily call center operations to ensure efficiency, quality, and alignment with Australian company objectives.

• Strategic Planning: Develop operational roadmaps, performance benchmarks, and workflow strategies to meet scaling and revenue goals.

• Target Achievement: Take full accountability for achieving daily, weekly, and monthly key performance indicators (KPIs) and overall sales targets for both campaign streams.

2. Team Leadership, Talent Acquisition & Training

• Leadership & Culture: Build, lead, and mentor a high-energy outbound sales team, team leads, and support staff.

• Hiring & Onboarding: Manage end-to-end recruitment of top-tier telemarketing and sales talent capable of engaging with Australian audiences.

• Skill Development: Implement continuous training programs focused on Australian phone etiquette, consultative selling, RPL product knowledge, active listening, and objection handling.

3. Process Improvement & Quality Assurance

• Workflow Optimization: Identify operational bottlenecks, streamline lead-handling processes, and optimize conversion funnels to maximize sales velocity.

• Call Quality & Compliance: Maintain strict oversight over sales scripts, compliance rules, and ethical standards mandated by Australian regulatory bodies and partner RTOs.

4. Technology, CRM & Infrastructure

• Systems Management: Leverage CRMs (HubSpot, Salesforce, or similar) and dialing platforms to monitor pipeline health, call activity, conversion rates, and agent efficiency.

• Workspace & IT Oversight: Manage Google Workspace, cloud tools, and local call center hardware/software infrastructure to maintain seamless connectivity and zero downtime.

5. Stakeholder Communication & Financial Management

• Budgeting & Profitability: Manage operational budgets, resource allocation, and cost-per-acquisition metrics to drive overall business profitability.Work closely with other departments, such as marketing and finance, to align operational strategies with organizational goals.

• Executive Reporting: Act as the primary operational liaison between the Dhaka facility and the Australian executive leadership team, delivering regular performance reports and insights.

• Collaboration and Communication:

  • Facilitate communication between teams to ensure smooth workflow and information sharing.

6. Reporting and Data Analysis:

• Prepare regular reports on operational performance, efficiency metrics, and staff productivity for senior management.

• Analyze data to identify trends and opportunities for service improvement and operational excellence.

7. Compliance and Risk Management:

• Ensure that operational activities comply with relevant laws and regulatory requirements within the education sector.

• Identify potential risks and implement measures to mitigate them.

Job Other Benifits:

• Performance bonus

• Earning Potential: Unlimited commission based on overall team sales performance.

• Global Mobility: Opportunity to relocate to our Headquarters in Australia on a company-sponsored visa for outstanding leadership and performance.

• Work-Life Balance: Fixed Monday to Friday shift (7 AM – 4 PM) with Saturdays & Sundays off.

• Leave & Bonuses: 2 Festival Bonuses per year + 10 Days Paid Annual Leave.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre