Director of Operations (Call Center) – Australia

Job Description

Title: Director of Operations (Call Center) – Australia

Company Name: SCG Corporations

Vacancy: 2

Age: 25 to 55 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 55000 - 60000 (Monthly)

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Bachelor/Honors
• Masters

• 2 to 6 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Age 25 to 55 years

Global Client Collaboration: Proven track record of managing relationships with remote, international clients.

Professional English Communication: Fluent in both written and spoken English, with strong expertise in cross-cultural communication.

Remote Client Management: Successfully collaborated with international, outsourced clients using clear written and verbal English.

Company: Edutek Pty Ltd (Trading as Skills Connect Consulting & RMC Digital)

Location: On-site – Dhaka, Bangladesh

Target Market: Australia (Education / VET Sector / Recognition of Prior Learning)

Reporting To: Executive Leadership.

Executive Summary

Edutek Pty Ltd is an Australian education sales and marketing services company operating two core streams: Skills Connect Consulting (brokering Recognition of Prior Learning qualification services between students and Registered Training Organisations) and RMC Digital (providing digital lead generation and telesales execution for Australian RTOs).

We are seeking an experienced, high-impact Director of Operations to establish, lead, and scale our physical call center in Dhaka. This executive role is responsible for driving sales targets, enforcing compliance with Australian VET guidelines, managing budgets, and cultivating a high-performance outbound telesales team.

Key Responsibilities

• Call Center Leadership: Drive daily operations, set performance benchmarks, and ensure campaign targets are consistently met or exceeded.

• Team Management & Hiring: Recruit, train, and mentor top telemarketing talent, team leads, and support staff.

• Process & QA: Optimise lead-handling workflows, call quality, and conversion rates while enforcing strict compliance with Australian VET regulatory standards.

• CRM & Infrastructure Oversight: Manage sales pipelines and performance metrics using CRM systems (HubSpot, Salesforce, etc.) and Google Workspace tools.

• Strategic Reporting: Act as the primary operational link between the Dhaka center and our executive management team in Australia.

Required Qualifications & Experience

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.

• Experience: Proven track record in operations management within a call center, educational sales, or BPO environment.

• Industry Knowledge: Strong understanding of the Australian VET sector, RTO ecosystem, and relevant regulatory/RPL frameworks.

Core Skills & Competencies

• Leadership: Exceptional staff management, coaching, and team-building abilities.

• Communication: Excellent verbal and written English communication tailored to international business standards.

• Problem Solving: Strong analytical abilities to tackle operational bottlenecks and optimise performance.

• Tech Savvy: Proficient with CRM software (HubSpot, Salesforce), Google Workspace, and operational management tools.

How to Apply

If you have the operational drive to lead an international call center and dream of expanding your career to Australia, we want to hear from you!

Please send your updated CV along with a short cover letter highlighting your Australian call center/VET experience to admin@scgcorporations.com.

Position Location: TA-174/1, Shahadat Shoroni, South Badda, Gulshan-1, Dhaka-1212.

• Mobile bill,Weekly 2 holidays,Performance bonus,Profit share
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

Key Benefits & Perks

• Base Salary: 55,000 BDT per month.

• Earning Potential: Unlimited commission based on overall team sales performance.

• Global Mobility: Opportunity to relocate to our Headquarters in Australia on a company-sponsored visa for outstanding leadership and performance.

• Work-Life Balance: Fixed Monday to Friday shift (7 AM – 4 PM) with Saturdays & Sundays off.

• Leave & Bonuses: 2 Festival Bonuses per year + 10 Days Paid Annual Leave.