Junior Executive - CRM

Job Description

Title: Junior Executive - CRM

Company Name: LUVIT

Vacancy: 3

Age: 25 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age 25 to 30 years
• Only Male

🚀 We’re Hiring!

Join LUVIT, one of Bangladesh’s fastest-growing online shopping destinations, offering authentic beauty, fragrance, fashion, lifestyle, and everyday essentials from trusted local and international brands.

We are currently looking for a Junior Executive – Customer Relationship Management (CRM) to join our growing team.

📌 Position: Junior Executive – Customer Relationship Management (CRM)

Job Responsibilities

• Handle customer inquiries through phone calls, Facebook, WhatsApp, website live chat, and other online platforms.

• Process customer orders accurately and ensure timely follow-up.

• Coordinate with the warehouse and delivery teams to ensure smooth order fulfillment.

• Resolve customer complaints professionally while ensuring a high level of customer satisfaction.

• Maintain customer records, order updates, and communication history.

• Provide after-sales support and build long-term customer relationships.

• Assist in achieving daily and monthly customer service KPIs.

📍 Location: Dhanmondi 2, Dhaka

🕒 Job Type: Full-Time

Eligibility

• Male candidates only.

• Minimum Graduate.

• Previous experience in customer service, CRM, or a relevant field will be given preference.

• Good communication and interpersonal skills.

• Basic computer knowledge and the ability to work with online platforms.

• Positive attitude, willingness to learn, and the ability to work under pressure.

📩 Interested candidates are encouraged to apply and become part of the LUVIT team. We look forward to welcoming passionate and dedicated individuals who are committed to delivering an exceptional customer experience.