Customer Service Representative (Female)

Job Description

Title: Customer Service Representative (Female)

Company Name: AZ Visa Consultancy

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka (Uttara Sector 12)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing, Call Center

• Bachelor/Honors
• Diploma

• At least 1 year
• The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing, Call Center

• Age 20 to 30 years
• Only Female

• Applicants must have basic knowledge of MS Office, including Microsoft Word and Excel

• Applicant must have good communication skills.

We are seeking a smart, presentable, and motivated female Customer Service Representative to join our team. The ideal candidate must be professional, customer-focused, and able to manage client queries with efficiency and clarity. She will be responsible for maintaining strong communication with clients, providing accurate information, and ensuring a smooth service experience.

Key Responsibilities

• Respond to customer inquiries via phone, and social media.

• Provide accurate information regarding company services, processes, and requirements.

• Maintain strong follow-up with clients to ensure timely updates and smooth workflow.

• Assist walk-in clients with guidance, documentation, and service information.

• Handle complaints professionally and escalate issues when necessary.

• Maintain a positive, supportive, and customer-friendly attitude at all times.

• Cooperate with the operations team to ensure client satisfaction.

• Maintain confidentiality of client data and adhere to company policies.

• Mobile bill,Tour allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2