Customer Service Officer
Job Description
Title: Customer Service Officer
Company Name: Citizens Bank PLC
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Post-Graduation without having 3rd class/division in the academic career.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
∎ Open new accounts/Closing accounts.
∎ Promote bank's products and services.
∎ Identify customer needs.
∎ Refer customers to appropriate banking services and representatives.
∎ Payment procedures of instruments as per bank's policy.
∎ Proper calculation of depreciation, and maintenance of fixed asset.
∎ Working knowledge of BACH, BEFTN, RTGS.
∎ Check Balance of cash daily before closing of vault.
∎ Maintenance of various register related to cash.
∎ Help resolving problems or discrepancies concerning customers' accounts.
∎ Timely preparation & sending of CTR, STR, torn note, AML and other works related to Cash Department.
∎ Proper maintenance of locker.
Additional Requirements:
∎ Age at most 40 years
∎ Provide hassle-free qualitative service to the customers.
∎ Possessing polite and business friendly attitude.
∎ Good understanding of the needs of customers.
∎ Multitasking orientation.
∎ Problem-solving aptitude.
∎ Ability to attain target oriented performance.
∎ Sound computer literacy.
∎ Ability to work under pressure and in any branch of the Bank.
∎ Good communication and presentation skills both in Bangla and English.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Apr 2021
Company Information:
∎ 28 Mar 2021
∎ Citizens Bank PLC
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 20th Apr 2021
Similar Jobs
Officer/Senior Officer - Credit (based at outside Dhaka City)
Chief Business Officer (SEVP / DMD)
Public Relationship Officer
Assistant Vice President, Investment Department
Assistant Manager, Investment Department
Collection Associate, (Contractual)- Chattogram Region
Collection Associate, (Contractual)- Sylhet Region
Executive-Compliance
Relationship Manager/Senior Relationship Manager, Corporate Banking
Officer/Associate Manager, Product & Services, Transaction Banking
Deputy Managing Director (DMD)
Internal Control & Compliance Division (ICCD) (SEO/FAVP))
Digital Marketing Executive
Internal Control & Compliance Division (ICCD) (Senior Officer/Executive Officer)
Assistant Sales Officer
Treasury Front Office (PO-SPO)
Card Operations (SO-SPO)
Relationship Officer/Manager–Corporate Banking (Officer-PO)
Manager/Sr. Manager–Corporate Banking (SPO-SAVP)
Risk Management Division (PO-FAVP)
IT Infrastructure (JO-SO)
IT Enterprise Applications/Core Banking Analyst (Officer-SO)
Card Alliance (Officer-PO)
IT Security & Governance (SO-SPO)
Card Sales (AO-SO)
AML & CFT (PO-SPO)
Head of IT Infrastructure (AVP-SAVP)
Head of Information Technology (VP-SVP)
Head of Human Resources (SAVP-SVP)
Teller (TAO to JO) - Chattogram, Sylhet, Khulna and Dhaka
Relationship Manager/Officer (Off to SO)- Chattogram, Sylhet, Rangamati & Dhaka
Customer Service Manager (SO to SPO)- Chattogram, Sylhet and Rangamati
Branch Manager (PO to FAVP)- Chattogram, Sylhet and Rangamati
Financial Analyst (Merchant Bank)
Relationship Manager (Merchant Bank)
Unit Head (Merchant Bank)
Relationship Officer/ Associate Relationship Manager (Retail Lending Unit)
Financial Sector Specialist
Trainee Assistant Officer-Contact Center
Bank Representative (Trainee Assistant Officer), Agent Banking
Facebook Group