Job Description
Title: Customer Service Executive
Company Name: Phoenix Education
Vacancy: 1
Age: 22 to 30 years
Location: Dhaka
Salary: Tk. 18000 - 24000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Consulting Firms, Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Coaching Center, Educational Technology (Edtech) Startup
∎ Freshers are also encouraged to apply.
Published: 15 Aug 2024
Education:
∎ Bachelor/Honors
∎ Graduated from any discipline
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
∎ 1 year of customer service/telesales/sales job experience in the EdTech sector is preferable (freshers are also encouraged to apply)
∎ Strong convincing ability
∎ Good English & Bangla typing speed
∎ Excellent communication skills in English and Bangla
∎ Ability to make timely and correct decisions
∎ Proficient in computer operation and internet browsing
∎ Exceptional interpersonal and communication skills
∎ Must agree to work from 11:00 AM to 7:00 PM weekly, six days a week.
Responsibilities & Context:
∎ Respond fast and in an organised way to all the customer’s queries.
∎ Follow all the instructions carefully and update your supervisor regularly.
∎ Maintaining sales data.
∎ Address potential students and parents with courtesy, avoid pressure tactics or create unrealistic expectations.
∎ Provide accurate and complete information about our services. Avoid misleading or deceptive sales practices.
∎ Update databases every day.
∎ Maintain delivery responsibilities and communication with our delivery partner.
∎ Brief About the Role:
∎ As a Customer Support Executive, you will be the bridge between Phoenix and our customers. Your first and foremost responsibility is to ensure our customers have a positive and smooth experience. You'll be the primary contact point for our customers, resolving their inquiries, addressing their concerns, and building positive relationships.
∎ Job Responsibilities:
∎ Respond fast and in an organised way to all the customer’s queries.
∎ Follow all the instructions carefully and update your supervisor regularly.
∎ Maintaining sales data.
∎ Address potential students and parents with courtesy, avoid pressure tactics or create unrealistic expectations.
∎ Provide accurate and complete information about our services. Avoid misleading or deceptive sales practices.
∎ Update databases every day.
∎ Maintain delivery responsibilities and communication with our delivery partner.
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Lunch will be provided.
∎ Yearly salary review each year after joining.
∎ Will be eligible for two Eid bonuses (each equal to half of your salary).
∎ Company Facilities:
∎ Lunch will be provided.
∎ Yearly salary review each year after joining.
∎ Will be eligible for two Eid bonuses (each equal to half of your salary).
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
∎ Phoenix Admission Care team is dedicated to guiding students through the complex process of university admissions, with a focus on helping them secure spots in top private universities in Bangladesh.
Company Information:
∎ Phoenix Education
∎ A5, 5th Floor, House 262, 263, Road 1, Block B, (Opposite of Gp House), Bashundhara R/A, Dhaka 1229
∎ https://phoenixadmissioncare.com/
∎ Phoenix Admission Care is a rising star in the country`s EdTech sector, dedicated to being a trusted companion for students. Here at Phoenix Admission Care, we strive to prepare our students with full armor for admission tests of NSU, BRAC and other reputable private universities.
Phoenix`s driven team is working tirelessly to make our services accessible to even more students across the country through arranging in-person consultation hours, online blog posts and forums. We are committed to inspiring our aspirants and equipping their curious minds adequately so that they can soar toward the boundless skies of their ambitions.
Address::
∎ A5, 5th Floor, House 262, 263, Road 1, Block B, (Opposite of Gp House), Bashundhara R/A, Dhaka 1229
∎ https://phoenixadmissioncare.com/
∎ Phoenix Admission Care is a rising star in the country`s EdTech sector, dedicated to being a trusted companion for students. Here at Phoenix Admission Care, we strive to prepare our students with full armor for admission tests of NSU, BRAC and other reputable private universities.Phoenix`s driven team is working tirelessly to make our services accessible to even more students across the country through arranging in-person consultation hours, online blog posts and forums. We are committed to inspiring our aspirants and equipping their curious minds adequately so that they can soar toward the boundless skies of their ambitions.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Aug 2024
Category: Marketing/Sales
