Customer Relation Executive (Interior Design Company)

Job Description

Title: Customer Relation Executive (Interior Design Company)

Company Name: The Design Advocate

Vacancy: --

Age: Na

Job Location: Dhaka (Banasree)

Salary: Tk. 18000 - 24000 (Monthly)

Experience:

• 1 to 2 years

• Bachelor/Honors

• Bachelor’s degree in Business, Marketing, Communications, or related field.

• 1 to 2 years

• 1–2 years’ experience in customer service or sales support (Interior/Home Décor industry preferred).

• Strong communication skills (Bangla & English).

• Good knowledge of MS Office, CRM tools, and social media communication.

• Professional attitude and problem-solving ability.

Key Skills:

• Excellent communication & people-handling skills

• Strong follow-up & coordination ability

• Good understanding of interior design processes (training can be provided)

• Organized, active, and responsible

• Ability to multitask and work under pressure

Job Summary:

• We are looking for a smart, friendly, and well-organized Customer Relation Executive who will handle client communication, manage project updates, assist the sales/design team, and ensure a smooth customer journey from inquiry to project completion.

• The ideal candidate must be confident, service-oriented, and able to represent the company professionally.

Location: Banasree, Rampura Dhaka-1219

Key Responsibilities:

• Client Communication & Follow-Up

• Respond promptly to client inquiries via phone, WhatsApp, Facebook, and email.

• Provide initial project information, service details, and pricing basics.

• Maintain warm, professional communication with clients throughout the project.

• Lead Handling & Conversion Support

• Manage incoming leads from Facebook, website, referrals, etc.

• Schedule site visits, showroom visits, or designer meetings.

• Follow up with potential clients to increase conversion.

• Project Coordination

• Act as the communication bridge between clients and the design/project team.

• Update clients about design progress, material selection, timelines, and changes.

• Collect client requirements and share them clearly with the design team.

• Customer Experience Management

• Ensure every client receives professional, timely, quality communication.

• Resolve small issues, misunderstandings, or concerns politely.

• Track client satisfaction during and after project completion.

• Documentation & Administrative Support

• Prepare and send quotations, proposals, agreements, and payment breakdowns.

• Maintain records of all communications, follow-ups, and feedback.

• Assist the sales team with presentation materials & documentation.

• Competitive salary + performance incentives

• Festival bonuses

• Professional training & career growth

• Comfortable and friendly working environment