Customer Experience Manager (Sales)
Job Description
Title: Customer Experience Manager (Sales)
Company Name: Explore Holidays Ltd.
Vacancy: 10
Age: Na
Job Location: Dhaka (Banani)
Salary: Tk. 15000 - 25000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center
- Freshers are also encouraged to apply.
Published: 2025-12-13
Application Deadline: 2025-12-23
Education:
- Bachelor/Honors
- Higher Secondary
- Masters
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center
- Freshers are also encouraged to apply.
Skills Required: Customer Relationship Management,Customer Service,Microsoft Office,Sales Executive,Sales target, Customer Service
Additional Requirements:
- Only Female
- Minimum 1 year experience in a Travel & Tourism Company.
- Experience in handling International Tour Packages (any country preferred).
- Strong communication & negotiation skills.
- Basic knowledge of Microsoft Office and social media.
- Passionate about travel, sales, and customer service.
Responsibilities & Context:
Job Responsibilities:
Manage and improve the overall customer experience from inquiry to post-sale support.
Handle inbound & outbound sales inquiries through call, WhatsApp, Facebook, and email.
Understand customer needs and recommend suitable tour packages and travel services.
Ensure timely follow-ups, lead conversion, and customer satisfaction.
Maintain and update customer data using CRM systems.
Resolve customer concerns professionally and ensure positive brand representation.
Work closely with the sales and operations team to achieve sales targets.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.03% |
| University of Dhaka | 3.45% |
| Eden mohila college | 2.59% |
| Dhaka International University | 2.59% |
| Primeasia University | 1.72% |
| University of Asia Pacific | 1.72% |
| Bangladesh University of Business and Technology | 1.72% |
| Tejgaon College | 1.72% |
| Northern University Bangladesh | 1.72% |
| Govt BM College, Barishal. | 0.86% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 77.59% |
| 31-35 | 17.24% |
| 36-40 | 1.72% |
| 40+ | 1.72% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 36.21% |
| 20K-30K | 57.76% |
| 40K-50K | 4.31% |
| 50K+ | 1.72% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 32.76% |
| 0.1 - 1 years | 11.21% |
| 1.1 - 3 years | 24.14% |
| 3.1 - 5 years | 8.62% |
| 5+ years | 23.28% |
