Customer Experience Manager (Sales)

Job Description

Title: Customer Experience Manager (Sales)

Company Name: Explore Holidays Ltd.

Vacancy: 10

Age: Na

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Higher Secondary
• Masters

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• Only Female

• Minimum 1 year experience in a Travel & Tourism Company.
• Experience in handling International Tour Packages (any country preferred).
• Strong communication & negotiation skills.
• Basic knowledge of Microsoft Office and social media.
• Passionate about travel, sales, and customer service.

Job Responsibilities:

• Manage and improve the overall customer experience from inquiry to post-sale support.

• Handle inbound & outbound sales inquiries through call, WhatsApp, Facebook, and email.

• Understand customer needs and recommend suitable tour packages and travel services.

• Ensure timely follow-ups, lead conversion, and customer satisfaction.

• Maintain and update customer data using CRM systems.

• Resolve customer concerns professionally and ensure positive brand representation.

• Work closely with the sales and operations team to achieve sales targets.