CRM Executive (Customer Relationship Management)

Job Description

Title: CRM Executive (Customer Relationship Management)

Company Name: A Reputed Cosmetics Brand

Vacancy: 02

Age: 18 to 33 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 15000 - 22000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): E-commerce
• Freshers are also encouraged to apply.

• Age 18 to 33 years

• Experience: 1–2 years in customer service/CRM is preferred (Freshers can apply if skilled).
• Excellent communication skills (Bangla required, English is a plus).
• Good typing speed and basic computer knowledge.
• Must be patient, positive, and customer-friendly.
• Ability to multitask and work under minimal supervision.

The Company is one of the fastest-growing beauty retail brands in Bangladesh, offering authentic skincare and makeup with a premium, personalized shopping experience. We are expanding rapidly and looking for a talented CRM Executive to strengthen our customer experience journey.

Duty Time: 10 AM – 8 PM

Work Days: 6 days a week

• Handle customer queries through phone, Facebook inbox, comments, WhatsApp & other channels.
• Provide accurate product information and skincare/makeup guidance (training will be provided).
• Manage order confirmations, follow-ups, complaints, and return/exchange cases.
• Maintain customer logs, feedback data & CRM dashboard.
• Coordinate with outlet & warehouse teams for smooth operations.
• Build strong customer relationships to improve retention and loyalty.
• Identify customer issues and escalate important cases to management.
• Support sales campaigns, membership programs, and promotional activities.

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