Courier Delivery Expert Manager

Job Description

Title: Courier Delivery Expert Manager

Company Name: HK SHOP

Vacancy: 01

Age: 25 to 40 years

Job Location: Dhaka

Salary: Tk. 35000 - 50000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Masters

• At least 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Age 25 to 40 years
• Only Male

• Develop and implement the overall strategy for the courier delivery operations, aligning with the company`s business objectives.

• Set performance metrics and KPIs to measure the efficiency and effectiveness of the delivery operations.

• Recruit, hire, and manage a high-performing team of delivery personnel, including drivers, sorters, and dispatchers.

• Provide leadership, coaching, and training to the team to enhance their skills and performance.

• Foster a positive and motivated work environment that promotes teamwork and collaboration.

• Evaluate employee performance and provide feedback to drive continuous improvement.

• Ensure timely and accurate delivery of packages and parcels to customers.

• Monitor and optimize delivery routes to minimize travel time and fuel consumption.

• Implement effective quality control measures to prevent errors and damage during transit.

• Resolve customer complaints and inquiries promptly and professionally.

• Collaborate with other departments to ensure smooth integration of delivery operations.

• Implement new technologies and processes to streamline operations and reduce costs.

• Ensure compliance with all relevant regulations, including transportation laws, safety standards, and customs regulations.

• Implement robust security measures to protect packages and prevent theft or loss.

• Manage risk by identifying potential hazards and implementing preventive measures.

• Build strong relationships with customers and prioritize their satisfaction.

• Respond to customer inquiries and resolve issues promptly and professionally.

• Implement customer feedback to improve the overall delivery experience.

• Develop strategies to enhance customer loyalty and retention.