Clinical Coordinator

Job Description

Title: Clinical Coordinator

Company Name: Partners in Health and Development (PHD)

Vacancy: 2

Age: At least 24 years

Job Location: Cox`s Bazar (Ukhia)

Salary: --

Experience:

Published: 2026-09-17

Application Deadline: 2026-10-17

Education:

• Bachelor of Medicine and Bachelor of Surgery (MBBS) from a recognized institution.

• Valid registration with the Bangladesh Medical and Dental Council (BMDC).

• Postgraduate training or additional qualifications in public health, primary healthcare, emergency medicine, family medicine, or a related field will be an advantage.

• Age At least 24 years

Experience – Essential

• Minimum 5 years of relevant clinical experience, preferably in primary healthcare, hospital, clinic, or humanitarian healthcare settings.

• Demonstrated experience in clinical coordination, clinical supervision, or healthcare service management.

• Experience in patient assessment, diagnosis, treatment, emergency management, and referral.

• Experience supervising or providing technical guidance to multidisciplinary healthcare teams.

• Experience in clinical quality assurance, patient safety, and quality improvement.

• Experience in clinical documentation, health information systems, and reporting.

Desirable

• Previous experience working in a Primary Health Care Centre (PHCC), hospital, Field Hospital, clinic, or humanitarian health programme.

• Experience working with NGOs, INGOs, or humanitarian organizations.

• Previous experience in the Rohingya Response or other humanitarian settings.

• Experience managing multidisciplinary clinical teams.

• Experience in emergency preparedness, outbreak response, or public health emergencies.

• Experience working within a multicultural and resource-constrained healthcare environment.

Skills & Competencies

Technical Skills

• Strong clinical assessment, diagnosis, treatment, and patient management skills.

• Good knowledge of primary healthcare and emergency care.

• Strong understanding of triage, referral, emergency stabilization, and continuity of care.

• Good knowledge of clinical quality assurance and patient safety principles.

• Strong understanding of Infection Prevention and Control (IPC).

• Knowledge of national clinical guidelines and standard treatment protocols.

• Good understanding of clinical documentation, health information, and reporting.

• Ability to identify clinical risks and implement appropriate corrective measures.

Leadership & Coordination Skills

• Strong leadership, coordination, and team management skills.

• Ability to provide clinical supervision, mentoring, and technical guidance.

• Ability to coordinate multidisciplinary healthcare teams.

• Strong problem-solving and decision-making skills.

• Ability to prioritize workloads and manage competing demands.

• Ability to identify service delivery gaps and implement practical solutions.

• Ability to work effectively under pressure in a fast-paced environment.

Communication & Interpersonal Skills

• Excellent communication and interpersonal skills.

• Ability to communicate effectively with patients, caregivers, healthcare providers, management, and external stakeholders.

• Strong report-writing and documentation skills.

• Ability to facilitate meetings, case discussions, and clinical reviews.

• Ability to work effectively within a multidisciplinary and multicultural team.

• Good written and spoken English and Bangla.

Other Competencies

• Strong commitment to medical ethics and professional standards.

• High level of integrity, accountability, confidentiality, and professionalism.

• Commitment to patient-centred and non-discriminatory healthcare.

• Strong attention to detail and patient safety.

• Ability to work effectively in challenging and resource-constrained environments.

• Flexibility and willingness to work during emergencies, weekends, public holidays, or outside normal working hours when required.

Working Conditions

• The position will be based at a Primary Health Care Centre (PHCC) in the Rohingya Response, Cox’s Bazar.

• The role involves working in a challenging and fast-paced humanitarian healthcare environment.

• The position holder will provide day-to-day clinical coordination and technical supervision to assigned healthcare personnel.

• The role may require regular coordination with different PHCC service areas and referral facilities.

• The position holder may be required to work during weekends, public holidays, disease outbreaks, emergencies, or other critical situations based on operational requirements.

Position Summary

The Clinical Coordinator will be responsible for coordinating, supervising, and ensuring the effective delivery of safe, high-quality, timely, and patient-centered clinical services at the Primary Health Care Centre (PHCC) in the Rohingya Response.

The position holder will provide overall clinical coordination and day-to-day technical oversight of PHCC services, ensuring adherence to national clinical guidelines, organizational protocols, standard operating procedures (SOPs), patient safety standards, and Infection Prevention and Control (IPC) requirements.

The Clinical Coordinator will work closely with Medical Officers, Clinical In-Charge/Medical Coordinator, Senior Staff Nurses, Staff Nurses, Midwife Lead, Midwives, Pharmacy, Laboratory, Nutrition, MHPSS, Community Health, MEAL, and other relevant teams to ensure integrated and continuous healthcare services.

The position holder will support clinical planning, staff coordination, quality improvement, patient safety, referral systems, emergency preparedness, clinical reporting, and coordination with relevant internal and external stakeholders.

Duty Station: Camp 5 & 12 Ukhiya, Cox’s Bazar

Reports to: Deputy Project Coordinator

Accountable to: Project Coordinator

Key Responsibilities

Clinical Service Coordination & Management

• Coordinate the day-to-day delivery of clinical and healthcare services at the PHCC.

• Ensure safe, timely, accessible, respectful, and patient-centred healthcare services.

• Support effective coordination among outpatient, emergency, nursing, maternal health, laboratory, pharmacy, nutrition, MHPSS, and other relevant services.

• Ensure smooth patient flow and appropriate coordination between different service points.

• Monitor daily clinical activities and identify service delivery gaps or operational challenges.

• Support the development and implementation of clinical service plans and daily operational arrangements.

• Ensure continuity of essential healthcare services.

• Communicate significant clinical and operational issues to the appropriate supervisor.

• Support the implementation of organizational and programme priorities within the PHCC.

Clinical Supervision & Technical Oversight

• Provide day-to-day clinical supervision and technical guidance to assigned healthcare staff.

• Support Medical Officers, Senior Staff Nurses, Staff Nurses, Midwives, and other clinical personnel in maintaining quality standards.

• Monitor adherence to approved clinical guidelines, protocols, SOPs, and professional standards.

• Conduct supportive supervision and provide constructive feedback to clinical staff.

• Identify clinical knowledge, skills, and performance gaps and arrange or recommend appropriate support.

• Support orientation and induction of newly recruited clinical staff.

• Promote teamwork, professional behaviour, accountability, and respectful communication.

• Escalate significant clinical, performance, staffing, or patient safety concerns to the appropriate supervisor.

Clinical Quality & Quality Improvement

• Ensure clinical services are delivered in accordance with national guidelines, organizational policies, and recognized clinical standards.

• Support the implementation of clinical quality assurance and quality improvement initiatives.

• Participate in clinical audits, case reviews, mortality and morbidity reviews, and supportive supervision.

• Identify gaps in service quality and develop appropriate corrective actions in coordination with relevant teams.

• Monitor the implementation of agreed action points and quality improvement plans.

• Promote evidence-based clinical practices.

• Support regular review of patient care processes and clinical outcomes.

• Encourage a culture of learning, accountability, continuous improvement, and patient safety.

Patient Safety & Clinical Risk Management

• Promote and monitor patient safety practices across all PHCC clinical services.

• Identify clinical risks, unsafe practices, and patient safety concerns.

• Ensure appropriate reporting and management of adverse events, clinical incidents, near misses, and other patient safety concerns.

• Support investigation and follow-up of significant clinical incidents.

• Ensure appropriate corrective and preventive actions are implemented.

• Promote safe identification, assessment, treatment, medication administration, referral, and follow-up practices.

• Ensure patient confidentiality, dignity, privacy, and non-discriminatory care.

• Escalate serious clinical risks or incidents immediately through appropriate organizational channels.

Clinical Assessment, Triage & Patient Management

• Support the implementation of appropriate patient assessment and triage systems.

• Ensure patients are prioritized according to clinical urgency.

• Monitor the management of patients with severe illness, danger signs, or emergency conditions.

• Ensure appropriate escalation of critically ill or deteriorating patients.

• Support clinical teams in managing complex cases within the scope and capacity of the PHCC.

• Ensure appropriate continuity of care, follow-up, and coordination between service providers.

• Monitor patient flow and identify barriers affecting timely access to care.

Referral & Continuity of Care

• Coordinate and strengthen patient referral and transfer systems.

• Ensure appropriate referral pathways are followed for patients requiring higher-level care.

• Support communication and coordination with referral facilities and healthcare providers.

• Ensure appropriate clinical documentation accompanies referred patients.

• Monitor referral processes and identify challenges or delays.

• Support follow-up and continuity of care for referred patients where applicable.

• Ensure patients and caregivers receive appropriate information and counselling regarding referral procedures.

Infection Prevention & Control (IPC)

• Ensure the implementation of Infection Prevention and Control procedures across the PHCC.

• Promote adherence to hand hygiene, standard precautions, appropriate PPE use, waste management, cleaning, and disinfection procedures.

• Conduct routine monitoring of IPC practices and identify gaps or risks.

• Work closely with relevant staff to address IPC concerns and improve compliance.

• Ensure appropriate IPC measures are implemented during disease outbreaks and public health emergencies.

• Support training, orientation, and awareness activities related to IPC.

• Report significant IPC breaches or risks through appropriate channels.

Emergency Preparedness & Clinical Response

• Support preparedness for disease outbreaks, fires, natural disasters, mass casualty incidents, and other humanitarian emergencies.

• Ensure clinical teams understand emergency roles and responsibilities.

• Support the development and implementation of emergency preparedness plans.

• Participate in emergency drills, simulations, and preparedness activities.

• Coordinate clinical service delivery during emergency situations.

• Support the mobilization and appropriate deployment of clinical staff and resources during emergencies.

• Ensure continuity of essential healthcare services during humanitarian emergencies.

• Coordinate timely communication and escalation during major clinical incidents.

Staff Coordination & Duty Management

• Support the coordination of clinical staff schedules, duty rosters, and shift arrangements.

• Ensure appropriate staffing coverage across relevant PHCC service areas.

• Monitor staff attendance and availability in coordination with relevant supervisors.

• Support effective allocation of clinical staff according to service needs.

• Identify staffing gaps and communicate them promptly to management.

• Support coordination between different clinical cadres and service points.

• Promote effective handover between shifts and clinical teams.

• Support appropriate workload distribution among staff.

Medicines, Medical Supplies & Equipment

• Coordinate with Pharmacy, Laboratory, Supply Chain, and relevant teams to ensure the availability of essential clinical supplies and equipment.

• Monitor potential shortages, stock-outs, damaged equipment, and other service delivery constraints.

• Ensure appropriate storage, handling, and use of clinical equipment and supplies.

• Support routine checking of emergency equipment and essential clinical supplies.

• Promote rational and accountable use of medicines and medical supplies.

• Report critical shortages or unsafe equipment immediately.

• Support forecasting and planning of essential clinical requirements.

Clinical Documentation & Health Information

• Ensure accurate, complete, timely, and confidential clinical documentation.

• Monitor the quality and completeness of patient records, clinical registers, treatment records, referral documentation, and other required records.

• Support staff in addressing documentation gaps and errors.

• Ensure appropriate data confidentiality and patient information protection.

• Coordinate with relevant teams to ensure accurate recording and reporting of clinical service data.

• Support regular review of clinical information for completeness, accuracy, and consistency.

Reporting & Programme Monitoring

• Support the preparation of daily, weekly, monthly, and other required clinical and programme reports.

• Review clinical data and service delivery information for completeness and accuracy.

• Monitor key service delivery trends and identify significant changes or concerns.

• Report unusual disease patterns, public health concerns, clinical incidents, or other significant issues through appropriate channels.

• Support the use of clinical data for programme improvement and decision-making.

• Coordinate with MEAL and programme teams regarding relevant health information and reporting requirements.

• Ensure timely submission of required reports.

Multidisciplinary Coordination

• Work closely with Medical Officers, Senior Staff Nurses, Staff Nurses, Midwife Lead, Midwives, Pharmacy, Laboratory, Nutrition, MHPSS, Community Health, MEAL, and other relevant teams.

• Promote integrated and multidisciplinary patient care.

• Participate in clinical coordination meetings, case discussions, programme meetings, and review meetings.

• Facilitate communication between different PHCC service areas.

• Address clinical and operational challenges through collaborative problem-solving.

• Support coordination with external healthcare facilities and relevant health sector stakeholders when required.

• Promote effective teamwork and respectful professional relationships.

Capacity Building & Professional Development

• Identify training and capacity-building needs among clinical staff.

• Support the planning and delivery of clinical orientations, refresher training, and on-the-job coaching.

• Facilitate case discussions and knowledge-sharing sessions.

• Promote continuous professional development among healthcare staff.

• Ensure staff are updated on relevant clinical guidelines, organizational protocols, and health sector guidance.

• Support mentoring and coaching of clinical staff.

• Promote a culture of continuous learning and professional improvement.

Salary & Benefits

• Monthly Gross Salary: BDT. 43,637 /= (Only)

• Bonus and other benefits: 10% of the monthly gross salary.

• Other Benefits: Office hours, annual leave, increments, will be provided as per the organizational policy and Recruitment & Human Resource Management Policy of Partners in Health and Development (PHD), subject to project budget availability.