Protection, Inclusion & Safeguarding Officer - Humanitarian Crisis Response

Job Description

Title: Protection, Inclusion & Safeguarding Officer - Humanitarian Crisis Response

Company Name: Islamic Relief Bangladesh

Vacancy: 1

Age: At least 18 years

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 99167 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Master’s degree in Law (LLM) or Anthropology or Gender Studies or Social Sciences or Development Studies or International Relations or Public Administration or Social Work or another relevant discipline.

• At least 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Age At least 18 years

Person Specification:

Essential:

Experience

• Minimum 5 years of relevant professional experience in Humanitarian Response, protection, gender, PSEA, safeguarding, accountability, compliance, complaints handling, investigation or related areas. Experience in incident reports, management reports, case summaries preparation & donor communication, donor reporting, safeguarding assessments, compliance reviews and accountability processes training.

Core Competencies

• Strong competency in Project Implementation, Project Management, Social/Community Mobilization, Facilitation, Coordination, Networking, and Communication.

• Strong competency in Reporting & Documentation, Monitoring & Evaluation, and Activity Management.

• Excellent competency in Technical Investigation of SEA Cases, Gender Analysis & Needs Assessment, and Capacity Building & Training.

• Strong commitment to IR’s Vision and Mission and its core values of Sincerity, Excellence, Social Justice, Custodianship, and Compassion.

• Demonstrates a high level of Integrity and Professionalism.

• Strong Planning, Analytical, and Strategic Management skills.

• Strong commitment to Self-Development, Continuous Learning, Openness to Learning, and Quality Improvement.

• Demonstrated strong Teamwork, Leadership, Positive Attitude, and Interpersonal/Behavioral Skills.

• Excellent Problem-Solving, Conflict Resolution, and Decision-Making skills.

• Good knowledge and awareness of Personal Health, Safety, and Security.

• Strong Self-Confidence and Self-Motivation.

• Willingness and ability to adapt to IR’s norms and values.

• Willingness and ability to travel and work in Bangladesh’s most remote areas.

IT Skills

• Proficiency in Microsoft Word/Excel /PowerPoint & Basic Internet using, Database Management, Kobo toolbox, Basic Hardware & Software Installation/Troubleshooting etc.

Language Requirements

• Strong proficiency in reading, writing, speaking, and listening in both English, Bengali and Chittagong Dialect.

Protection, Inclusion and Safeguarding Programme Implementation - 40%

• Lead the integration and mainstreaming of protection, gender inclusion, PSEA (Protection from Sexual Exploitation and Abuse), and safeguarding standards across all assigned programs and project cycles.

• Provide expert technical guidance to program teams, safeguarding focal points, field staff, volunteers, and implementing partners on relevant policies, global humanitarian standards (e.g., CHS, Sphere), and best practices.

• Establish, strengthen, and manage accessible, age-appropriate, safe, and confidential Community-Based Complaints and Feedback Mechanisms (CBCFM).

• Manage the safe, survivor-centered, impartial, and confidential receipt, recording, initial assessment, referral, and follow-up of safeguarding concerns and sensitive incidents.

• Support and coordinate authorized safeguarding and PSEA investigations, ensuring strict adherence to organizational protocols, procedural fairness, confidentiality, and evidence-based reporting.

• Conduct regular field monitoring visits and participatory risk assessments to identify protection and safeguarding vulnerabilities, recommending and overseeing practical mitigation measures.

• Develop comprehensive incident reports, case summaries, management briefs, and corrective action plans tailored to appropriate authorization levels.

• Monitor the execution of corrective and preventive actions, escalating outstanding compliance issues or systemic risks to senior management.

• Ensure the unwavering protection of dignity, safety, rights, and confidentiality for complainants, survivors, affected communities, and staff throughout all interventions.

• Facilitate timely and safe referrals of survivors to specialized multisectoral services (e.g., GBV, child protection, MHPSS) by continuously mapping and verifying local service providers.

Coordination, Donor Communication and Compliance -20%

• Draft high-quality, professional donor communications, safeguarding questionnaires, compliance reports, assessment responses, and targeted action plans.

• Lead and support donor due diligence processes, safeguarding/PSEA capacity assessments, compliance audits, and internal accountability reviews.

• Represent the organization in relevant external coordination platforms, including Protection Clusters, GBV/Child Protection sub-sectors, and PSEA networks or technical working groups.

• Collaborate cross-functionally with program management, AIT Technical working group, and support departments to ensure the timely fulfillment of all contractual and organizational safeguarding commitments.

• Maintain strategic, professional relationships with donors, UN agencies, INGOs, government authorities, and implementing partners regarding protection and safeguarding compliance.

• Facilitate safe information-sharing and joint advocacy on safeguarding matters while strictly adhering to data protection and confidentiality protocols.

• Identify emerging regulatory or programmatic compliance risks and advise management on strategic measures to strengthen organizational accountability.

• Maintain a daily work plan and deliver timely periodic reports, progress updates, and strategic management briefings.

• Represent the AIT Technical group.

• Participate in organizational and network meetings, training and workshop and share meeting report in a timely manner.

Capacity building initiatives for project participants, key stakeholders and project staff - 20%

• Conduct comprehensive capacity assessments to identify knowledge gaps and training needs among staff, management, volunteers, partners, and community stakeholders.

• Design, contextualize, and facilitate impactful training modules, inductions, and refresher sessions covering protection, gender equality, PSEA, child safeguarding, SEA/SH, and the Code of Conduct.

• Develop, adapt, and disseminate culturally appropriate Information, Education, and Communication (IEC) and Behavior Change Communication (BCC) materials, including digital awareness resources.

• Collaborate with other sectors to ensure that training on protection and inclusion is incorporated into broader capacity-building initiatives.

• Provide ongoing technical support to project staff and key stakeholders to strengthen their understanding of cross-cutting protection issues.

• Organize refresher trainings and follow-up workshops to ensure continuous learning and improvement in protection and inclusion practices.

• In regular interval, capturing the training needs of staff and arrange sessions on need basis on gender, protection and inclusion

• Provide orientation to volunteers, vendors, partners, data enumerators etc. on Safeguarding, PSEA and CFM

• Drive awareness campaigns promoting zero-tolerance policies, safe reporting channels, non-retaliation, and survivor-centered approaches across target communities.

• Build the technical capacity of safeguarding focal points and field teams to proactively identify risks, handle disclosures safely, and execute established referral pathways.

• Provide ongoing mentorship, on-the-job coaching, and technical support to ensure theoretical safeguarding standards are applied practically in field operations.

• Track and evaluate training effectiveness, maintaining detailed records of capacity-building initiatives, participant attendance, learning outcomes, and future needs.

Documentation, Reporting and Knowledge Management - 15%

• Design and manage a highly secure, systematic, and confidential data management system for all safeguarding, protection, and incident-related records.

• Ensure the meticulous and timely logging of all complaints, authorized investigations, field observations, referrals, training metrics, and follow-up actions.

• Produce analytical, high-quality internal and external reports, case summaries, and presentations utilizing appropriately anonymized data to identify trends and systemic risks without compromising individual confidentiality.

• Curate an up-to-date repository of organizational safeguarding policies, compliance reviews, training assets, risk assessments, and corrective action plans.

• Guarantee that all sensitive case files and documentation are accessed, transmitted, stored, and retained in strict compliance with global data protection standards and organizational confidentiality requirements.

• Document and disseminate lessons learned, operational challenges, and best practices to foster continuous improvement in program quality, staff capacity, and safeguarding systems.

Team Support and Other Responsibilities - 05%

• Serve as the primary subject matter expert and champion for safeguarding, actively fostering a culture of accountability, safety, and mutual respect within the team.

• Provide critical support during rapid-onset emergencies and seasonal humanitarian interventions (e.g., winterization, Qurbani, Ramadan), ensuring protection principles are integrated into rapid responses.

• Drive the operationalization of staff and participant safety protocols during field activities, aligning with organizational security and risk-management guidelines.

• Promote collaborative teamwork and continuous professional development through reflective practice meetings and peer-to-peer knowledge-sharing sessions.

• Manage assigned administrative tasks, including maintaining accurate inventory and stock registers for departmental resources.

• Perform additional relevant duties as directed by line management to support the broader strategic objectives and operational scope of the organization.

• A consolidated salary will be provided.

• No other benefits will be entitled apart from accommodation, mobile bill, tour allowance/Per-diem, insurance coverage (IPD, OPD, Life, DB, CIB), Leave (Annual, Casual, Sick, TOIL/CTO, Maternity, Paternity) etc.