Title: Client Service Coordinator
Company Name: NEXTGEN GROUP (AN AUSTRALIAN BD VENTURE)
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent in using Microsoft programs
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s): Excellent customer service skills, Flaunt in English, Strong Interpersonal Communicative skills
∎ NextGen is a sister concern of Digital Entrepreneur Hub and a fast-growing EduTech organization with offices in Australia, and Bangladesh. We are a specialized venture working for enhancing skills with proficient educational training and higher studies. NextGen is creating cross-cultural digital entrepreneurship in a global perspective.
∎ We are looking to employ an experienced Client Service Coordinator to handle all client inquiries, concerns, and complaints in a professional manner.
∎ Regularly interact with clients through phone calls, email communications, and responding to client inquiries in a timely and professional manner.
∎ Receive briefs from clients and accurately communicates with other responsible departments to effectively carry out the operation.
∎ Receive feedback from the clients of submitted work and deliver it to the team for improvement.
∎ Deliver the approved works to the respective teams to publish in the main channel.
∎ Ensures project delivery within required time, also ensures the team is well coordinated to achieve project milestones.
∎ Document all the communication in written form to have clear understanding.
∎ Make sure the client's requirements & in-house team's delivered works are aligned.
∎ Creating a positive onboarding experience for new clients through effective communication.
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ As Per Company's Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 May 2023
∎ 21 May 2023
∎ NEXTGEN GROUP (AN AUSTRALIAN BD VENTURE)
∎ Address : House: 85, Road:4, Block: B, Banani
Category: Customer Support/Call Centre