Client Service Coordinator

Job Description

Title: Client Service Coordinator


Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent in using Microsoft programs

Experience Requirements:
∎ 3 to 4 year(s)
∎ The applicants should have experience in the following area(s): Excellent customer service skills, Flaunt in English, Strong Interpersonal Communicative skills

Job Context:
∎ NextGen is a sister concern of Digital Entrepreneur Hub and a fast-growing EduTech organization with offices in Australia, and Bangladesh. We are a specialized venture working for enhancing skills with proficient educational training and higher studies. NextGen is creating cross-cultural digital entrepreneurship in a global perspective.
∎ We are looking to employ an experienced Client Service Coordinator to handle all client inquiries, concerns, and complaints in a professional manner.

Job Responsibilities:
∎ Regularly interact with clients through phone calls, email communications, and responding to client inquiries in a timely and professional manner.
∎ Receive briefs from clients and accurately communicates with other responsible departments to effectively carry out the operation.
∎ Receive feedback from the clients of submitted work and deliver it to the team for improvement.
∎ Deliver the approved works to the respective teams to publish in the main channel.
∎ Ensures project delivery within required time, also ensures the team is well coordinated to achieve project milestones.
∎ Document all the communication in written form to have clear understanding.
∎ Make sure the client's requirements & in-house team's delivered works are aligned.
∎ Creating a positive onboarding experience for new clients through effective communication.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ As Per Company's Policy

Job Source: Online Job Posting.

Application Deadline: 27 May 2023

Company Information:
∎ 21 May 2023
∎ Address : House: 85, Road:4, Block: B, Banani

Category: Customer Support/Call Centre


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