Client Coordinator (Night Shift)
Job Description
Title: Client Coordinator (Night Shift)
Company Name: XFieldTek
Vacancy: 5
Age: 18 to 30 years
Job Location: Dhaka (Kuril)
Salary: Tk. 20000 - 40000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service,BPO/ Data Entry Firm,Call Center
Published: 2025-07-29
Application Deadline: 2025-08-27
Education:
- Bachelor of Business Administration (BBA)
- O Level
- A Level
- Bachelor in Engineering (BEngg)
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service,BPO/ Data Entry Firm,Call Center
Skills Required: Client Handle,Client Management,Client Relationship Management,Client service skills
Additional Requirements:
- Age 18 to 30 years
- Only Male
Excellent command of English (verbal & written) is mandatory.
Strong interpersonal and negotiation skills.
Ability to work independently in a fast-paced, night-shift environment.
Detail-oriented with a problem-solving mindset
Responsibilities & Context:
Job Overview:
Night Shift
Timing: 7PM - 5AM
XFIELDTEK are seeking a highly fluent English-speaking Client Coordinator to join our night shift team. The ideal candidate will deliver exceptional support to international clients via phone, email, and chat while maintaining professionalism, confidentiality, and efficiency.
Key Responsibilities:
Provide outstanding client support through multiple channels (phone/email/chat), ensuring accurate documentation of all interactions.
Troubleshoot issues, resolve complaints, and escalate complex cases to management when necessary.
Maintain strict confidentiality and security of client information in compliance with company policies.
Build and nurture strong client relationships through proactive communication and problem-solving.
Collaborate with internal teams to ensure timely and effective service delivery.
Monitor client interactions, identify trends, and suggest process improvements for better satisfaction.
Assist in onboarding new clients and ensuring a seamless transition.
Stay updated on industry trends to enhance service quality and customer experience.
Job Other Benifits:
- Weekly 2 holidays,Performance bonus
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.26% |
| North South University | 4.75% |
| Jagannath University | 2.51% |
| Daffodil International University (DIU) | 2.23% |
| American International University Bangladesh (AIUB) | 1.96% |
| 1.68% | |
| Bangladesh University of Business and Technology | 1.40% |
| Green University of BAngladesh | 1.40% |
| Northern University Bangladesh | 1.12% |
| BRAC University | 1.12% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 93.30% |
| 31-35 | 4.19% |
| 36-40 | 0.28% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 20.39% |
| 20K-30K | 40.78% |
| 30K-40K | 37.43% |
| 40K-50K | 1.12% |
| 50K+ | 0.28% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 27.65% |
| 0.1 - 1 years | 15.64% |
| 1.1 - 3 years | 30.73% |
| 3.1 - 5 years | 16.20% |
| 5+ years | 9.78% |
