Job Description
Title: Customer Support Executive (Night Shift)
Company Name: XFieldTek
Vacancy: 30
Age: 19 to 35 years
Location: Dhaka
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Call Center
∎ Freshers are also encouraged to apply.
Published: 8 May 2025
Education:
∎ Bachelor of Business Administration (BBA), O Level, A Level, Bachelor in Engineering (BEngg), Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 19 to 35 years
∎ Excellent command of English (verbal & written) is mandatory.
∎ Strong interpersonal and negotiation skills.
∎ Ability to work independently in a fast-paced, night-shift environment.
∎ Detail-oriented with a problem-solving mindset
∎ Excellent command of English (verbal & written) is mandatory.
∎ Strong interpersonal and negotiation skills.
∎ Ability to work independently in a fast-paced, night-shift environment.
∎ Detail-oriented with a problem-solving mindset
∎
Responsibilities & Context:
∎ Provide outstanding customer support through multiple channels (phone/email/chat), ensuring accurate documentation of all interactions.
∎ Troubleshoot issues, resolve complaints, and escalate complex cases to management when necessary.
∎ Maintain strict confidentiality and security of client information in compliance with company policies.
∎ Build and nurture strong customer relationships through proactive communication and problem-solving.
∎ Collaborate with internal teams to ensure timely and effective service delivery.
∎ Monitor customer interactions, identify trends, and suggest process improvements for better satisfaction.
∎ Assist in onboarding new clients and ensuring a seamless transition.
∎ Stay updated on industry trends to enhance service quality and customer experience.
∎ Job Overview:
∎ Night Shift
∎ Timing: 7PM - 5AM
∎ XFIELDTEK are seeking a highly fluent English-speaking Customer Support Executive to join our night shift team. The ideal candidate will deliver exceptional support to international clients via phone, email, and chat while maintaining professionalism, confidentiality, and efficiency.
∎ Key Responsibilities:
∎ Provide outstanding customer support through multiple channels (phone/email/chat), ensuring accurate documentation of all interactions.
∎ Troubleshoot issues, resolve complaints, and escalate complex cases to management when necessary.
∎ Maintain strict confidentiality and security of client information in compliance with company policies.
∎ Build and nurture strong customer relationships through proactive communication and problem-solving.
∎ Collaborate with internal teams to ensure timely and effective service delivery.
∎ Monitor customer interactions, identify trends, and suggest process improvements for better satisfaction.
∎ Assist in onboarding new clients and ensuring a seamless transition.
∎ Stay updated on industry trends to enhance service quality and customer experience.
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays, Performance bonus, Over time allowance
∎ Salary Review: Half Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
∎ Education: Bachelor's degree / O-Level / A-Level. Age: 20 - 35 years.
∎ Technical Skills: Proficient in Microsoft Word, Excel, and basic computer operations.
∎ Only fluent English speakers should apply.
∎ Education: Bachelor's degree / O-Level / A-Level. Age: 20 - 35 years.
∎ Technical Skills: Proficient in Microsoft Word, Excel, and basic computer operations.
∎ Only fluent English speakers should apply.
Company Information:
∎ XFieldTek
∎ Bashundara R/A
∎ We provide industry-leading Business Process Outsourcing (BPO) services and advanced software development solutions to both foreign and local companies.
Address::
∎ Bashundara R/A
∎ We provide industry-leading Business Process Outsourcing (BPO) services and advanced software development solutions to both foreign and local companies.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Jun 2025
Category: Customer Support/Call Centre
