Client Care Specialist ( Virtual Assistant )

Job Description

Title: Client Care Specialist ( Virtual Assistant )

Company Name: Penrose Bangladesh

Vacancy: Not specific

Job Location: Dhaka (Mirpur 1)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Communication, Computer Operating, CRM Management, International Call Center, Software operating

Job Context:
∎ Please don`t apply if you are not able to speak in English
∎ ( Night Shift Job 7 PM to 4 AM )

Job Responsibilities:
∎ Respond promptly to US client inquiries via email, phone, or chat, providing accurate and helpful information.
∎ Resolve client issues and complaints with professionalism and efficiency.
∎ Utilize CRM and internal software systems to access client information and update records.
∎ Collaborate with other departments to address client needs and concerns.
∎ Assist in the onboarding process for new clients, ensuring a seamless experience.
∎ Maintain a high level of product knowledge to effectively address client questions and give them a proper solution.

Additional Requirements:
∎ Age 20 to 35 years

Salary:
∎ Tk. 35000 - 40000 (Monthly)
∎ Salary will be above market Salary negotiable based on experience

Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ US federal holidays/ Bangladeshi Eid holidays
∎ Opportunity to work in a dynamic and innovative environment.
∎ Professional development and growth opportunities.
∎ Flexible work arrangements
∎ Supportive and collaborative team culture.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Nov 2023

Company Information:
∎ 11 Oct 2023
∎ Penrose Bangladesh
∎ Address : 312/4-M, Tolarbag 3no gate, Mirpur-1, Dhaka-1216, Bangladesh
∎ Business : Penrose Bangladesh is a top outsourcing company based in Bangladesh. We specialize in services like customer support, data entry, and back-office operations, offering high-quality solutions to global clients. Known for their skilled workforce and advanced technology, Penrose Bangladesh helps businesses streamline operations and enhance customer satisfaction.

Category: IT/Telecommunication

: Please don't apply if you are not able to speak in English