US Client Care Specialists
Job Description
Title: US Client Care Specialists
Company Name: Penrose Bangladesh
Vacancy: --
Age: Na
Job Location: Dhaka (Mirpur 1)
Salary: Tk. 30000 - 40000 (Monthly)
Experience:
Published: 2024-08-11
Application Deadline: 2024-09-10
Education:
- A Level, Bachelor of Business Administration (BBA), O Level
- American International University Bangladesh, North South University, Independent University, BRAC University, will get a preference.
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Context:
- We are seeking dedicated and compassionate individuals to join our team as call center representatives.
- American English and excellent communication skills are essential. If you are passionate about helping others and committed to delivering quality service, we invite you to apply and join the Mold Solutions team.
Job Responsibilities:
- Respond quickly to US client inquiries via email, phone, or chat, providing accurate and helpful information.
- Resolve client issues and complaints with professionalism and efficiency.
- Utilize CRM and internal software systems to access client information and update records.
- Collaborate with other departments to address client needs and concerns. Assist in the onboarding process for new clients, ensuring a seamless experience.
- Maintain a high level of product knowledge to effectively address client questions and give them a proper solution.
Job Other Benifits:
- Weekly 2 holidays,Over time allowance,Performance bonus
- Salary Review: Half Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.86% |
| North South University | 3.12% |
| Daffodil International University (DIU) | 2.52% |
| American International University Bangladesh (AIUB) | 2.45% |
| University of Dhaka | 2.37% |
| Jahangirnagar University | 1.71% |
| Bangladesh University of Business and Technology | 1.71% |
| Jagannath University | 1.56% |
| BRAC University | 1.41% |
| Southeast University | 1.41% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 73.29% |
| 31-35 | 20.25% |
| 36-40 | 4.45% |
| 40+ | 1.11% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 8.47% |
| 20K-30K | 43.68% |
| 30K-40K | 43.76% |
| 40K-50K | 2.97% |
| 50K+ | 1.11% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 25.37% |
| 0.1 - 1 years | 14.47% |
| 1.1 - 3 years | 27.30% |
| 3.1 - 5 years | 16.54% |
| 5+ years | 16.32% |
