Client Care Specialists For American Based Call Center

Job Description

Title: Client Care Specialists For American Based Call Center

Company Name: Penrose Bangladesh

Vacancy: --

Age: 18 to 40 years

Job Location: Dhaka (Mirpur 1)

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Age 18 to 40 years

1. Native or near-native American accent required.

2. Exceptional verbal and written communication skills.

3. Interpersonal Skills: Ability to build positive client relationships.

4. Problem-Solving: Quick assessment and resolution of client needs.

5. Time Management: Prioritize tasks and meet deadlines.

6. Attention to Detail: High accuracy in communications and documentation.

7. Technical Proficiency: Familiarity with email, CRM, video conferencing, etc.

8. Customer Service Experience: Proven experience in a client-facing role.

9. Adaptability: Adjust to changing client needs and environments.

10. Professionalism: Consistent professional demeanor and communication.

11. Confidentiality: Maintain client information confidentiality.

12. Team Collaboration: Work well with team members.

Job Context: We are a leading mold remediation company committed to providing exceptional service for mold issues. To enhance our client’s experience, we are seeking dedicated and compassionate individuals to join our team as call center representatives. Proficiency in American English and excellent communication skills are essential. If you are passionate about helping others and committed to delivering quality service, we invite you to apply and join the Mold Solutions team.

• Please don’t apply if you are not Fluent in English with an American accent.

• Night Shift job 7 PM to 4 AM ( Please don’t apply if you are not able to work at night shift )

Job Responsibilities:

• Respond quickly to US client inquiries via email, phone, or chat, providing accurate and helpful information.       

• Resolve client issues and complaints with professionalism and efficiency.

• Utilize CRM and internal software systems to access client information and update records.      

• Collaborate with other departments to address client needs and concerns. Assist in the onboarding process for new clients, ensuring a seamless experience. 

• Maintain a high level of product knowledge to effectively address client questions and give them a proper solution.      

• Ability to problem solves effectively and efficiently and learn new applications 

• Weekly 2 holidays,Performance bonus
• Salary Review: Half Yearly
• Festival Bonus: 2

• Salary will be above market·        

• US federal holidays/ Bangladeshi Eid holidays·        

• Opportunity to work in a dynamic and innovative environment·        

• Professional development and growth opportunities·        

• Flexible work arrangements        

• Supportive and collaborative team culture