Call Centre Executive (Shifting Duty)

Job Description

Title: Call Centre Executive (Shifting Duty)

Company Name: Ambala Foundation

Vacancy: 10

Age: 18 to 30 years

Job Location: Dhaka, Dhaka (Shyamoli)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

Published: 2025-07-03

Application Deadline: 2025-08-02

Education:

• Higher Secondary

• Age 18 to 30 years

• At least 06 month

• Freshers are also encouraged to apply.

• Candidate living near or at Shyamoli will get preference.

• Communication and interpersonal skills.

• An eye for detail with analytical and strategic thinking.

• Drive and self-motivation with a flexible approach to work.

• The ability to work well under pressure with interpersonal and communication skills.

• Strong problem-solving and conflict resolution abilities.

Job Context

Ambala Foundation a non-profit and non-political organization, has been working in Bangladesh since 1994 with over one million people, their families and communities at the grass root to national level in the field of microfinance, human rights, governance, health, education, water and sanitation, income generation, environment, women and children development, cross cultural communication etc. To extend operation and achieve the organizational goal some energetic, positive and presentable multitasking personnel needed for Call Centre of Ambala Foundation who will receive queries from beneficiaries, reply on queries for solving problems over phone call as one stop service point.

Job Responsibilities

• The applicant should be Smart, Energetic and Self-motivated with sound physical & mental health and must be well disciplined, should have dynamic & good personality.

• Ensuring customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.

• Manage large number of incoming queries and handle customer’s inquiries via phone, email and social media.

• Greet callers enthusiastically and ascertain problems for communicating distinctly.

• Strong coordination with departments to assure excellent service quality.

• Prepare and Provide Daily/weekly/monthly service-related report.

• Respond promptly to customer inquiries; handle and resolve customer query/complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Process orders, forms, applications and requests.

• Organize workflow to meet customer demand within time frames.

• Prepare and distribute customer activity reports.

• Act as a point of contact for beneficiary inquiries, concerns and feedback.

• Ensure high standards of call etiquette and customer service.

• Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.

• Good command in Microsoft office specially excel for daily reporting

• Need to work with ERP System.

• Any other tasks as assigned by management from time to times.